April 2025 by UTILITARIAN TV
Went to this store to buy trainers for both my daughters. Unfortunately, my 4 year old was desperate for the toilet. I asked one of staff if there was a toilet but he said, 'no'. I pleaded with him if we could use the staff toilets as it was an emergency. He said 'no' because of 'safety'. Safety? What's in there, have they been flushing baby crocodiles down the toilet or is it booby trapped with a giant rolling stone? She ended up wetting herself and I had to leave with no trainers. I appreciate that it's probably policy but surely in an emergency an exception can be made.
April 2025 by Anastasiia Korabets
I didn't want to write a bad review, but today I decided to do it, after another visit to the store I want to say that lately there has been no good attitude towards customers. They can sell shoes with defects, when I saw them at home, I immediately returned to the store the same day, they told me that they did not consider these shoes defective, although the insole was damaged. I just wanted an exchange for the same shoes, without a defect, they fed me with promises that they would order them, since they could not return the money. I came twice, on the day that the manager indicated, when she said to come a third time, I got very angry and took the voucher that they offered, because they did not return the money. Today I noticed that after two weeks they did not have new sizes, and in the window there were the same damaged shoes of this size. When I tried to choose the right size, no one helped me, and the manager and her saleswoman friend looked at me unpleasantly. I do not recommend this store, be careful when choosing a purchase, if you notice a defect at home, no one will refund your money!!!! The manager (woman) does not know how and cannot solve problems with the client, the two employees I saw there were more busy communicating with each other all the time.
September 2024 by Super Dad
Terrible customer service in this shop these days. More focus on rearranging shelves and chatting among themselves than assisting customers trying to spend money. The choice of football boots is a joke, 80% of the boots on display are for firm ground, it?s Wales not Australia, the ground is never firm ffs and don?t get me started on their range of rugby boots, 5 or 6 options. Rubbish!!
May 2024 by George Edgar
Not so many bargains these days.
January 2024 by Cheryl Flowers
This is the 3rd time I have been in this shop and reviewed it as I had to return shin pads and was told NO REFUNDS only exchange or a CREDIT NOTE which i think the shop is out of order as these days if we need a refund and not an exchange WE SHOULD BE ABLE TO RECEIVE CREDIT BACK INTO OUR BANK ACCOUNT I ask why AND THE YOUNG LADY DID NOT KNOW WHY THE NOTICE OF THE RETURN POLICY is so SMALL on the till so i had to take a photo of it NOT A GOOD SHOP AT ALL NO assistance to help you to look for things I had to walk back and forth the shop floor asking when i was walking around the store for someone to help me but nobody to be seen I walked to the beginning the of the shop then back again to the till area to ask if I could have an assistant and she just look at me and said she could not help me i still looking around for help than a lady come out of the back and I said could you help me and I asked her why is there no assistance anywhere for me to ask for what I needed and she replied there's one at the front of the shop as you walked in and I explained i was walking up and down looking but she didn't care i really love this shop But I will not be shopping in this store ever again . I will go to Cardiff town centre where there are more assistances and they make you more welcome than Caerphilly Sport Direct
January 2024 by John Rundle
It's the best one around
December 2023 by Debbie Butterfield
The staff were not helpful and I thought the way thay spoke to me was abrupt and disgraceful and I will never go in there again
August 2023 by Robert Phillips
Visited the Cearphilly store today and was greeted by a pleasent young man at your till. He was engaged in the most exasperating phone call with another customer. Even standing away from the phone we could hear your staff member was doing his very best to provide the phone customer with the best service he could dispite thier inability to provide your staff member with the most basic curtousy. He did a great job of the serving us and keeping his cool on the phone.
August 2023 by Julie Herbert
Went in to get trainers for my two grandchildren standing around for over 20 mins after asking for help in the end walked out and went to another shop
August 2023 by chris schito
Worst customer service ever!
June 2023 by Leeanne Edwards
Great to pick up a pair of trainers or school shoes for the kids. Reasonably priced
May 2023 by Matt McK
Nice choice of things at just pricesDeffo recommendin it
April 2023 by K Watts
Hate Shopping, luckily the shop was nearly empty this morning, so I had a decent browse, bought some walking shoes,no complaints here from me, staff very efficient, K
April 2023 by S N Manning
Excellent! Great stuff that Sketchers D'lites are back in stock! ?
July 2022 by Robert Owen Griffiths
Great place to browse. Plenty of bargains to be had.
