March 2022 by Jordan Waddon
Ridiculous to be closed on a weekend what if people like me are working all week and can only visit on a weekend?
March 2022 by Andrew Baker
Nice easy
July 2021 by Jo Britten
Just awful, stood outside for 30 mins, staff were not efficient, trying to sell bank packages whilst customers were standing outside in the rain outside. Opening hours are a joke, get your act together NatWest or I will seek more efficient services which is sad is I?ve been with you for 35 years.
July 2021 by Miesah Sufien
Love this bank I've been with them for years the staff are helpful and now most of them are my friends they know me and I know them sometimes very busy but they are helpful
June 2019 by Ryan Tesco
A lot of staff walking about doing nothing and only 1 trainee working on desk with ques out of the door every time I come ere
September 2018 by Glen Paterson
Team members are always friendly and knowledgeable. Always made to feel welcome.
September 2017 by Daniel Organ
Was with this bank for a number of years good customer service
August 2017 by Wayne Beesley
Litter around the bank which happens to be next to an old pub over looking the towns main feature the castle is disgusting 1/2 foot deep in months old rubbish - appalling standards for a bank
April 2017 by Liam Noble
Staff are great, very quick to welcome you, and make sure that everything you went in for is done before you leave
January 2017 by Richard Hynam
Spent nearly 3 months trying to open a new business account, already have 1 business account and trying to open another, promised 8 call backs spent around 11 days of calling and chasing was on the phone for 3 hours one day, the quickest you will get through is 45 minutes, and then it will be a person who can't help and needs to get you through to someone else and so on. In branch they just tell you its over the phone now and nothing is done in branch will no support!
Have 5 bank accounts with them and mortgage, i am now switching every thing over to another bank, 20 years i have been with them and they have totally gone to the dogs, have sent in a complaint online, had a letter about 2 weeks after to say they had received it and have never contacted me since!
As i right this I'm on hold with the 3rd person after 1.5 hour they advised there is a problem and can seem to get through to business team and will have to call back. BYE NATWEST- AVOID AT ALL COSTS!
December 2016 by Lowri Rogers
Never had a problem while there, staff are always very friendly and happy to help.
