January 2024 by John Watkins
Excellent service - friendly and courteous attention by several different members of staff.
January 2024 by Julie Mallett
We visited the store Wednesday 27 December 23, where we were greeted by Dee. She welcomed us to the store and asked if we required any help just to give her a shout. There was no following us around the store like most sales reps are inclined to do. We were offered a cup of tea/coffee/water which we thought was a very nice gesture. When I called upon Dee for help, she was very knowledgeable and very helpful. I explained I suffered with lower back problems, and she explained she could help me by being measured for the correct mattress. It only took a couple of minutes and results showed exactly what type of mattress would be best for me. I was shown three types of mattresses and full explanation was provided for each one. The intention was to only purchase a mattress but decided to buy the base as the offer was too good not to. I could choose delivery date of my choice. Thank you, Dee you made a hard decision easy.
October 2023 by Rose Caple
My husband and I visited the dream bed store in Caerphilly wed and on entering the store was greeted by Tracey giving us a. Lovely warm welcome asking how she could help us has we was looking to buy a new bed and she took over to the bed match took us through step by step on the bed match journey explaining every thing absolutely wonderful she was asking if we would like cuppa tea or coffee whilst we were selecting our bed she explain which mattress was most suitable for us has we both had disability we selected new mattress also bed frame head board she helped even with new duet and mattress cover she is very efficient indeed has there is so much to choose from we were spoilt for choice privilege to shop in Caerphilly store with such wonderful staff Tracey is a wonderful asset to your store nothing was to much trouble for her and would like to thank her very much indeed from two very satisfied customer,s
October 2023 by Jayne Cushen
I took my 82 year old mother to Dreams Caerphilly yesterday to look for a new mattress. We were greeted by Tracey. If only every shop had a Tracey. She was absolutely wonderful in every aspect of our mattress choosing experience. She explained the process and the advantage of the Sleep Match bed in store. Asked my Mam about her preferences and what she was looking for and proceeded to show us the ones she thought would be suitable. Nothing was too much trouble and she was very attentive to my elderly/ disabled mother. Now I know people might think well that?s what they all do, but it was the way in which she put my mam at ease with such professionalism - a thing that is sadly lacking in our retail sector these days. We couldn?t thank her enough. She made, what I thought was going to be a difficult exercise, an enjoyable, relaxed and successful experience.This sales assistant is an asset to your store.Many many thanks.
September 2023 by Michael Smith
We were met by Tracey and made to feel wanted.she explained everything and went about seeing to find the best bed for us
September 2023 by mandy lang
Very good great advice and very help greeted with a coffee
August 2023 by Alan Allaway
Outstanding service by Derry (Sales Assistant)and the Store Manager, Highly recommend this store
August 2023 by John Wade
The service I received from Tracey exemplary, the whole experience was outstanding. This was followed by equally followed by that provided by customer services. If only other companies could match this experience.
August 2023 by Jim Counsell
Fantastic customer service at the store. Derry assisted us with the no pressure sale. Very knowledgeable and made us a nice coffee. Great overall experience. 5 ?? ????????
August 2023 by Elaine Cartlidge
Tracey was an excellent employee very friendly also very patient. Would highly recommend Dreams store in Caerphilly.
July 2023 by Paula Mansfield
A friendly welcome, Steve listened to all ?requirements? for my new bed. A good balance of attentiveness and ?leaving alone? to decide and a seamless transfer to (Derry?) who was equally professional.
July 2023 by jeff arnold
Great service. Tracy was very very helpful my wife had a cup of coffee I had tea excellent knowledge.
July 2023 by Shane Morgan
Great services. greeted at the door and offered a drink guided us through everything we needed. really recommend
July 2023 by Andy Jones
Great knowledge and customer service we gave them a budget and they met out needs Tracy was excellent to deal with
June 2023 by Christopher Moore
A really great deal and in shop experience..was fun and interesting using the in-store sleep posture testing machine and Steve supplied a great welcome cup of tea.Alun was very professional and I highly recommend a visit to the store to purchase your bed or mattress as there is a wide variety to choose from..
