April 2025 by Susan Lewis
5 oz gammon 3 oz fat 2 meat , asked for no chips , chips were put on plate, egg was snotty butter brought with bread told allergy to butter staff looked at you vacant when explaining, best brewers fayre I have found is abergavenny pleasant staff service and food exceptional no further visits to caerphilly crossways for us
April 2025 by Lee Crout
Fantastic speed of service when it comes to getting our good. Good quality throughout.
March 2025 by Mini Mayhem Softplay
Had a fabulous mothers day here yesterday!
Kid-friendliness: Softplay, park, toilet, games room
March 2025 by Ricky
Lovely and helpful staff! The place is really clean and easy parking available with children's play area. Wheelchair friendly
Kid-friendliness: Indoor play area and outdoor
Wheelchair accessibility: Very easily accessible
March 2025 by Catherine Cook
Me and my boy had a nice breakfast apart from the black pudding was to hard to cut and the bacon was very tuff apart from that the rest was nice
March 2025 by Kiel Bishop
Absolutely great for children, indoor and outdoor play area which is very safe. Staff and Place was very good but unfortunately the food wasn?t up to standards, eg, had a sharing platter and it came with 5 garlic mushrooms, 2 garlic bread, 2 tiny chicken strips and about 5 onion rings??. This cost £13 it wasn?t enough to even satisfy a snack
Parking: Make sure to add your Reg number on arrival.
Kid-friendliness: Great play center with glass partitions and double doors to keep the kids inside with cctv and monitors around the pub/restaurant so you can see your little ones without having to go back and forth. Also there is a great outdoor park with a lovely beer garden.
March 2025 by Luke Jones
Disappointed & Won?t Be Returning
I visited Crossways Caerphilly with a group of 8 adults and 8 children, and unfortunately, our experience was completely ruined by inconsistent and unfair rules regarding the indoor play area.
One of our children was refused entry because she was less than an inch too tall, despite being allowed in on every previous visit?including just a week ago when a different manager was on shift. This inconsistency is frustrating enough, but what made it worse was that my daughter has learning disabilities and a mental age of 4. She couldn?t understand why she wasn?t allowed in when she had always been able to before, which left her upset and excluded.
The manager showed no flexibility or compassion, and the whole situation made our visit stressful and unenjoyable. It?s disappointing that they?re happy to take our money regularly but can?t apply their rules fairly or with any common sense.
We had been considering Crossways as a venue for my daughter?s birthday party, but after this experience, we?ll be taking our business elsewhere. We?ll also be looking for a new regular meeting place because we won?t be returning here again.
Would not recommend if you expect consistency, fairness, or basic customer service.
March 2025 by Kay Brewer
Gammon had so much fat through it was inedible we told waitress and ignored our comments awful
March 2025 by Lillie Jones
I?ve had the pleasure of dining at brewers fayre for both breakfast and dinner over the past four weeks, I have been staying in the premier inn and the hotel was booked with the meal deal.
I dont normally leave reviews but i must say the staff are friendly, professional, and always willing to offer recommendations or make sure that my experience is great. The staff are attentive, knowledgeable, and always go the extra mile to ensure a fantastic dining experience. They make you feel like part of the family, which adds to the overall warmth and charm of the restaurant.
Every morning, and every evening the breakfast and dinner options here are a delightful start and end to my day. The menu offers a variety of fresh and flavourful choices prepared by the fabulous chefs.
If you?re looking for a place that consistently delivers on both quality and service, look no further. It?s been my go-to for the past month, and I can?t recommend it enough. You?ll leave with a full stomach and a smile every time!
March 2025 by Natalia Eales
Came here to eat with my partner and 3 kids.. first problem the highchair my daughter literally slipped out the bottom and got her arm stuck we managed to get her out but he arm was nearly broken in the process , I ordered 3 kids starters 3 kids drinks and 3 kids mains, was only brought 2 kids main so had to ask for the other meal and the burger was brought out with just salad and a bun( no burger in it)?myself and partner ordered steak medium rare, it came out looking anemic ( it was grey?) but some how was over cooked and dry? I asked the manager I believe she was to ask them to redo it and apologized as I already felt bad having to ask about where my son's meal was and the other not actually having a beef burger patty in it. They brought me a fresh steak and 2 fresh kids burgers which was a lot better and she couldn't apologise enough and offered a free desert to us for the inconvenience. So we ordered 2 ice creams for the kids and one each for ourselves.. they brought us out brownies for the kids and our Sundays weren't as advertised( Knickerbocker glory with lemon sponge layers and berries... again no sponge in it and was just horribly bitter and sour berries) safe to say it was a waste of £80 for terrible food and really small portions wish we had stuck to the original plan and went to Toby Carvery?
Kid-friendliness: Terrible size kids portions the play area was a hight though so that is a plus and the staff were lovely to the kids and to us even after I had to complain.
March 2025 by Anne marie Davies
Went with my hubby for the 5 pound meal deal, we both had gammon and egg. It was cooked to perfection, the fries were gorgeous, egg was perfectly cooked. Phenomenal value, why go to McDonald's when you can have a a fab meal for a fiver. The staff were fab ,our server was Catherine, she didn't stop and a lovely lady. Big shout to chef's aswell. We will be returning regularly. Sincerely Annie
March 2025 by Abbi Murray
Georgia was amazing, she helped me with the carvery and helped me understand what was happening as I?ve never experienced one. Food was amazing. I?ll definitely be back
March 2025 by Ian Knock
Great food, fab atmosphere
Parking: Didn?t count but plenty and additional to the rear
Kid-friendliness: Staff interactions with the kids was awesome
Wheelchair accessibility: Very easy to navigate
March 2025 by Samantha Watts
Really enjoyed the food. Service was professional. I was asked of all appropriate dietary needs. Very friendly place. Lots of parking. Outdoor play area, and also indoor area. Staff are very child friendly and have a great relationship with my young son.
March 2025 by Gary Watts
Food was boiling and service was amazing
