December 2023 by Nikki Thomas
I went to Asda last week to have a personalised Birthday cake made, after being told the printer was broken a lovely lady went above and beyond to help. After a second attempt the print was perfect. I think Tanya Davies from the bakery section deserves a mention, she is a credit to your buisness!
December 2023 by Helena Harrington
Just got harassed by a very aggressive security guard named Paul, I walked through an open security gate, he got right up in my face and was very threatening.I believe discrimination played a role here as men were allowed to pass through without any issue, their manager Andre seemed very standoffish and put out that I asked to speak with him, he implied it was my word against his and accused me of committing a crime for recording the tail end of the incident when I said I have evidence. Andre the refused to make a written log of the incident, I ended up needing to leave due to my anxiety.This same security guard threatened a small child with being banned while I was waiting for the manager.Totally disgusting treatment, I'll be submitting a formal complaint to head office about this along with the recording.
December 2023 by wayne withers
I took my 83 y/o mother to Asda, Caerphilly today and I must say that you are a disgrace with no concern for the elderly or infirm.You have got rid of the vast majority of manned checkouts in your sickening quest to force your customers onto self serve. My Mum was left waiting 35 minutes in a horrendous queue to be served, while self service was reasonably quiet. All the Issa brothers are interested in is reducing overheads to increase their dividends. To hell with the customers and staff. You are a disgrace who have no intention of listening to your customers. Maybe this is why so many customers; myself included, have abandoned Asda for Aldi.
December 2023 by Niggel Carcrashion
Not a nice place.Asda is rubbish! Their customer service is terrible, and their products are always low quality. I've had multiple bad experiences shopping there, and I'm fed up with it!
December 2023 by Margaret Horrell
The store has had an amazing makeover looks so well organised
November 2023 by Jayne Heather
Everyone check ur receipts before leaving!!! I was charged twice for a coat I bought. £35 for the coat and was charged for two coats, I?d gone thro the tills not the self service! It was packed and I just paid and left as I just wanted to get out of there! I believe they r counting on people to not notice as I have heard so many of these stories from supermarkets and it is all over the internet too that people r being charged twice! These supermarkets make millions out of there customers and the price of food keeps going up too, how can they justify charging £1.50 for a small pack of mars bars then the next day they charge £1.65 for the same items! It?s happening way too often for it to be a mistake and I was even told by the lady in the customer service desk that it is happening all the time, she was the one who told me to check my receipt after every shop! It?s disgusting!! It?s fraud!! Loyal customers being taken for mugs!!
October 2023 by MLO 56
Toilets are too dirty to use,I packed all my items on to the disabled cash register. All in order frozen food first as I wasn?t going to be home for a while and ready to pack into my freezer bag.The woman at the till picked random items from further back., I grabbed a bag and she snapped and said ??oh need a bag I?ll charge you for that shall I ??Well yeah you can count how many bags I have at the end.When you?re struggling to use your arms and try and use a disabled cash register thinking it would be easier.Why would she stretch to the back, when nothing was jammed then back to the front and put two out of four boxes of fish through, then at the back to get biscuits.I think she did this just to irritate me.And yeah the toilets are rank, the chicken packaging were all broke leaking, went to wash my hands.No small trolleys to be seen even though it was quiet .
September 2023 by Ann Burgess
Excellent service and produce, great parking facilities , a great supermarket to shop at.
July 2023 by fran Bishop
Really friendly store, it was like visiting a local village shop, everyone was stopping for a chat, good bargains. Very clean and tidy.
July 2023 by Jan Rowlands
Easy to access entrance and exit - friendly approachable staff who are happy to help. Good range of products, items easy to locate, well laid out with wide aisles - excellent customer experience
July 2023 by Neil Pryce
Ten check outs and only 3 manned. How can I self scan a large trolley, full of groceries? Employ more staff, Asda make fortunes.
June 2023 by ann hampton
Sad to see dozens of plants outside Asda today dying due to lack of being watered , not only is it a waste of decent plants but a cost that will surely be passed onto the customer . Takes only minutes to water them
June 2023 by Ryan And Lucy 18
I have a eating disorder and IBS, I can?t eat a lot and not gonna buy a lot of food just to try and throw up afterwards, A make you?re own pizza was the only thing I can keep down and eat, I lose a lot of weight so unhealthy by not eating, me and my partner lined up for 5 10 minutes so as well was there looking like complete idiots standing in the line of like 7/8 people put in mind half of them where stepping out of line and we get told they are closing, my partner tried pleading with her to make me the pizza but no luck, not eating tonight now,The woman was a oldish woman between her 40s 5 foot 5, blond ish and wearing glasses, she ignored my partner when he explained my heathy problems and refused to do 1 pizza, we are not happy about this and we are never getting a pizza again
June 2023 by Leeanne Edwards
It's okay had everything you need but not my superstore of choice as it has gone so expensive
June 2023 by Steven Crabbe
Good store. Well stocked with friendly team.
