October 2023 by Sue Farr
It's a pleasure to go to North road garageEvery one is very welcoming, thanks all and love my car.
October 2023 by cosmic Michael
I checked out their Toyota Hi lux in stock.Bit too new and too expensive for my Budget by about 2- 3 thousand.
May 2023 by Pilchy 60
Customer service above & beyond. Ordered a radiator cap and arrived next day, rescued the weekendVery very impressed with this branch
February 2023 by Richard Thomas
We have just purchased our second vehicle this year from North Road and will continue to do so in the future. I would highly recommend Jason and the team. We cannot find a fault with the service we have received. Thank you!
February 2023 by George Lennox
Absolutely disgraceful conduct by a Toyota garage, conning my grandmother into spending roughly £170+ on a replacement plastic cover that literally clips onto the wing mirror (after she damaged it on a hedge to avoid a pothole).Utter rip off merchants. AvoidI've sourced the part from somewhere else for a whopping £21 delivered. vs the £48.48 price quoted. On top of that, the additional £28 indicator lens is not needing to be replaced and they are just seeking a way to add to an already ridiculously large bill for plastics.£50 to spray one mirror no doubt due to min paint quantities etc etc. Pure overkill for what is a plastic cover that clips on in 2 seconds.They clearly saw an elderly woman coming who knows nothing about vehicles or vehicle repair costs and decided to take full advantage. Not the first time either. On top of this, after I sourced the part for her, they decided to bully her over the phone in committing and paying for this ridiculous and criminally expensive repair. Disgusting. There is no obligation to pay for anything as its not on the car.Toyota - You can con someone else and flog it to them if anyone else is stupid enough to pay you £170+ to replace a plastic wing mirror cover.Cherry on the cake: Her rear brakes are currently ineffective, despite having had her Yaris serviced here multiple times. the pads are not contacting the disc. Clearly the goal of this garage is to charge maximum for the unimportant whilst neglecting actually mechanically important items.
January 2023 by Glyn Watkins
First time I have used this garage very clean ,The staff were very well coming.
November 2022 by paul Whitney
Please don't use this garage as the staff are rude and only want to help you if you bought your car from them. I have a Toyota hilux and bought from a dealer in Manchester and its a new car. Its keep having a flat battery and went to this garage and paid 300 pounds for a service and told them about problem and they said couldn't find anything wrong. I thought might be me but lock car and kept doing it. So rang and told them and asked for a courtesy car as live near 1.30 mins away. They said don't have any only for customers who bought there car from them and Kevin the warranty guy was so rude saying everyone wants there car fixed by them who don't buy from them and he was just talking down to me. I lost my temper and did swear at him but just didn't want to be spoken to like that. He then said don't bring car here and put phone down. I tried ring manger of branch but didn't call back surprise surprise. They don't seem to care if you haven't bought from them so wanted everyone to know and be warned not a friendly garage. And don't know how to talk to customers
November 2022 by Nige Gardner
Absolutely first class! My first experience of dealing with NRG and what a pleasure it was as i took my Hilux there for a full service. Living an hour and a half away and the fact i bought my Hilux privately i hoped everything would go to plan, from the initial phonecall to Nathan in the service dept everything ran super smooth and on time and all my questions were answered quickly and efficiently.The level of service here is far beyond any other dealership i have ever dealt with and from now on i won?t go anywhere else, if you own a Toyota this is the dealer for you!I?ll be buying my next Hilux from here and continuing to use the first class service they provide. Thankyou North Road Garage ??
November 2022 by Elvine MacDonald
Now on my second used Toyota from North Road Garage, and 4 years of aftercare and yearly services later, I am very happy with allthe contact I have had from Luke in Sales and Kevin in After Sales. I would recommend North Road Toyota to anyone looking for a vehicle be it new....... or used, for the high level of care and service offered to customers.Thank You. Jeanette.
November 2022 by bufff bggg
Pathetic...took my car there for a service, they mentioned some faults, asked for a quote, after a week nothing, asked again...still nothing. Then called them to email me my faults so I could take it somewhere else AGAIN nothing doing. Wouldn't mind if they were rushed off their feet, but alas no just incompetence and could give a s**t attitude towards paying customers. Avoid
November 2022 by Davy Turner
Even though I am a Nissan driver The Toyota garage were friendly and finally a garage in our area that could refrigerate my aircon ?Thanks guys, the showroom waiting area also had best aircon in town and complimentary coffee???
November 2021 by Ros Chapman
Always a lovely welcome every member of staff I've spoken to are lovely I'd 100 percent recommend this garage and a extra star for luke in sales such a lovely helpfull young man
November 2021 by stevej1984
Had a flat battery on my way to see my parents on Saturday called them has they are the closest dealer to my parents. They told me the battery was not stocked but could get one for Tuesday and would also be able to fit for me on the same day. They called me on the Tuesday morning to say the battery had arrived and got me fitted in at 3 o clock that afternoon to be fitted. Excellent service and communication.
November 2021 by Heidi Owen
I have had a wonderful experience purchasing a used car from this dealership. The guys have been very welcoming and helpful. The process has been very pleasant and stress free. Jason was a star answering my questions and keeping me informed. I would definitely recommend this garage first class service.
November 2021 by Mark Jones
Top class service, 100% recommend...Kept me updated about every stage of my order from build right the way through to delivery.Answered every question, query, phone call or text with the information i needed quickly and efficiently.The Level of service from this family run dealership is on another level from any manufacturer/dealership I have dealt with.It's been an absolute pleasure to deal with the north road garage team and look forward to seeing them at service time.Thank you eian, Jason and the North road garage team.
