January 2024 by Shanie Way
I popped into store a few days ago as I'm due an upgrade and wanted to see what my options would be on a new device was greeted by millie she was incredibly helpful and polite was more than happy to answer all my questions and talk me through it and was very patient with my young children shouting and screaming fantastic service!!
January 2024 by Ellen Maddocks
If I could give this zero star I would. Dealt with a girl called Millie who was extremely unprofessional. I was having an issue with topping up my phone and converting it to a data package. She took payment for my top up assuring me she could convert in store. After realizing she wasn't able to do this, advised me that I would need to let my credit run out and do it again- paying again for the service, the whole reason I came into store. She told me she could not give a refund and was extremely rude telling me not to bother coming in to store. Will be 100% leaving three after this experience.
December 2023 by All about UK World News one 4 all
???????
December 2023 by Milan Zummer
Useless
September 2023 by Lauren Weaver
Staff were super helpful
August 2023 by Angeline Joseph
This is the first time I've complained about a service but have never been unfortunate enough to be on the receiving end of such bad customer service in the past. The shop manager's behaviour is rude and dismissive. Despite having sold me a faulty broadband router, she not only refused the possibility of cancellation and provided conflicting information regarding the 14-day cancellation window, she also falsely claimed she lacked the authority to issue a replacement router, and implied that I was responsible for the damage to the router. I was sent away after long waits on numerous occasions, only to speak to someone online at Three who would then send me back to the shop, where again, I would be met with the rude, dismissive attitude (only of the manager, the rest of the staff were really helpful). I've found the whole experience to be quite upsetting, stressful, unnecessarily prolonged, and extremely frustrating and I hope nobody else has to experience this in the future.
June 2023 by Alexis Fletcher
Fantastic customer service and so helpful.So knowledgeable and supportive.Great product knowledge and advice.Thanks so much to Chris and Sophie for going the extra mile.
June 2023 by Sharon Lewis
Excellent service and support in helping me select the next phone for myself and my son
June 2023 by Keith Millen
Outstanding help. Chris was patient and went over and above to help.
February 2023 by Josh Davies
Awful customer service!! Female which I believe must be the store manager was super rude, it took an hour to run a new iPhone through the system to only run the wrong iPhone through their system and credit checked me twice and second one failed due to this.I went to Vodaphone I was in and out in 10 minutes with no issues. My suggestion is train your staff in customer service and learn how to be polite. I certainly wouldn't have this individual fronting up my shop!
October 2022 by philip evans
Awful signal, you'd be better off with the likes of ee or 02, you have been warned
October 2022 by Tomas Szigetvari
Dealt with Chris in the three store, great guy and great service.
October 2022 by Elizabeth Silvester
Very helpful and understanding . Above and Beyond service.
July 2022 by John Ferguson
Staff could not do enough to help with a problem and anwering any questions I had.
March 2022 by Steve Hancock Englishsteve
Absolutely shocking the way they?ve treated Chelsea fc. I had 3 contracts with 3, mine, wife, and my daughter going to cancel all of them
