May 2023 by Andranius Rexus
This place used to be cheap and cheerful so no one could really complain but the food prices have sky rocketed without the quality improving at all. The male staff need some serious attitude adjustment but our two waitresses were lovely although service was a bit slow. Good is very average and they had NO ICE CREAM so desserts were out of the question!\\nThe place feels and looks cheap but prices are the same as a restaurant in Cardiff.
April 2023 by Fruity Bouquets
Well we arrived at 12:55 for our table booking at 1pm. We made sure we were on time as we had received a text prior to arriving stating that if we were late we would lose our table.\\n\\nWe were seated promptly and after a brief wait our drink order was taken and a little later the drinks arrived. We probably waited around 30 mins to place our food order and the server was polite and considerate.\\n\\nWe unfortunately then in total had to wait over 3 and a half hours to receive our starters and main courses. Starters were very nice but unfortunately the presentation and standards let it down somewhat. The crackerjack prawns were served in white bowls, similar to school dinner bowls, whereas previously (some time ago granted) they were presented in a wicker steamer basket. My nachos came also in a white school bowl which made it look cheap and nasty.\\n\\nMain courses arrived, circa 2hrs, after order even though we had been assured they were being plated up 4 times previous. Again my food, although served on a rectangle blue plate, also had a school bowl of dirty fries placed apon it. Again this made it look very cheap. Also the corner of my plate had what looked like hardened gravy/sauce from previous days that had been baked on by numerous runs through the dishwasher.\\n\\n1 of our guests had requested no BBQ sauce on their meal which was served as requested but instead the BBQ sauce had been smeared all on the underside of her plate probably done during the serving process. My parents second glasses of wine arrived also and to say the stains (we assume watermarks) all over the glasses and around the rims were clearly evident.\\n\\nSo we reach the 3 hour timeline for our visit and we had not had our dessert order taken. We requested we just take the bill and our set menu 3 course meal could be adjusted in price to reflect only managing the 2 courses in the expired time. We were told by the manager that this was not possible and someone will be with us ASAP to take our dessert orders and we can take them away. We agreed.\\n\\nFinally 20 minutes later and still no desserts I approached the bar to ask to speak to the person in charge. The manageress was busy dealing with other customers so I was directed to her deputy who could not be more apologetic about everything. Half way through discussing the problems the manager arrives who opened with \\\"do we know anyone who wants to be a head chef?\\\" Not really seeing the comical side of the comment and the apathetic style in which she was responding to our issues a member of the team was sent to the kitchen to do our desserts. Completely shambolic in an attempt to run a restaurant.\\n\\nI will say and to clarify we were offered and accepted a couple of free starters and all our drinks deducted from the bill but that really was in response to the horrific experience we had had. We had gone out for my father's 70th birthday and made the booking a few months in advance due to it being Easter Sunday but unfortunately i believe we could of been the only table in the restaurant today and our experience would not have been any better.\\n\\nArrived home with our takeaway desserts in black plastic tubs and clingfilmed and to be fair even the desserts were unedible and really the only.possible end we could of had to the traumatic experience we had.
April 2023 by Cable Guy
The meal was 10/10. Best steak I've had in a very long time. Chips were better than what I make at home and the salad bar was gorgeous as usual. Staff were kind and friendly . All in all a lovely meal which made a lovely day for my wife and I. Looking forward to next visit!!!!
March 2023 by Catrin Parsons
Had a large group of 9 people booked in last minute for a birthday and the service was next level everyone was lovely and helped massively. Definitely recommend for anyone to eat here. The food was good as well! The staff deserve a raise or something they work so hard!
February 2023 by Nia Matthews
Fab night out , lovely customer service. Martha our server was so lovely and helped us massively, she went out her way to get us more bread rolls for the table. Sean the chef of the day cooked the food fabulously. Everything was cooked to perfect. Met all the requirements for the people in the party. Would highly recommend you coming here if your looking for excellent customer service and stunning food.
February 2023 by Christian Jones
We were greeted by Sue and served by Jerry. Service was fantastic. Comedy gold! Good was presented well and tasted nice on the pallet. Steak was undercooked to how I would usually have it. That said we thoroughly enjoyed our visit. Thank you. Mr Karen
February 2023 by Elmo Slack
The service at reception was a bit slow but we were early so weren't too bothered by the wait even though the queue behind us was getting quite long. Table service was prompt and attentive. The restaurant felt a little cold. We both ordered the Barbeque meal which was delicious but had suffered by losing its heat very quickly. Would have liked a hotter meal!Parking: Plenty of spaces at a busy lunchtime. Carpark was a little 'tight' but adequate.
January 2023 by JackH1212Q
Another great stay, recent refurbishment had taken place so the room was clean and fresh!! Little outside the actual centre, but plenty of amenities next door including sainsburys, outlets and restaurants. No problems checking in and out.
January 2023 by Lastkebab
We unfortunately had a family funeral to attend, we decided to book a Premier Inn as we feel they are excellent value. We originally tried to book Port Talbot, halfway through the booking I was thrown out of the booking site, then tried again only to fine no rooms available. We then decided Bridgend would be close enough, I?m so pleased we booked this one, all staff were excellent, obviously have been trained well. We booked 2 accessible rooms, both were absolutely fine. We ate both nights in the restaurant again very satisfied with staff, food and ambiance, excellent value. Overall a very comfortable stay.
December 2022 by junenunn
This hotel is perfect for visiting family in the Bridgend area. It is comfortable, clean , with a helpful , friendly staff. The room had been refurbished and couldn?t be faulted. The breakfast experience was also excellent with a good choice of food and everything neat and tidy.
December 2022 by iagoco777
Once again the premium Inn served up it's usual standard.Safe clean, comfortable with somewhere to eat. Not the best in room facilities if paying more than £80.00 a night. The staff were fantastic on my latestbtrip here.The breakfast was very tasty.
December 2022 by Kitty Long
our waitress courtney was absolutely fab and so polite, me and my boyfriend really enjoyed our meals and 100% will make coming here a regular thing, the burger was massive and so worth the money?delicious. thank you so much
December 2022 by Lynda Barrett
Visited today (mid afternoon) as a walk in with out reservation. Restaurant was quiet with a lot of empty tables at this time. Waited at reception desk to be seated but no one came. After 5 minutes or so there were also people queuing behind us. I went to other side of restaurant to find a staff member. She said that person on reception must be serving. She then followed me back to desk and said reception staff serving behind bar and would be with us in 10 minutes. She then came back a minute later and booked us in. She seemed a bit disgruntled at having to do this. However our waitress Nicole was lovely and served us quickly. Food came out promptly and was all freshly cooked. Food was of excellent standard - was just a shame about the reception when we arrived otherwise it would have been 5 stars.
December 2022 by Daniel Beall
Come here for works Xmas lunch today. Food was lovely and Charlotte (The welsh girl with American accent!) our server was top notch. Service with a smile and had a laugh with us all!Parking: Right outside.
December 2022 by Valerie Norris
Our server was more than helpful.Both our main courses were insufficiently hot, and arrived very quickly so had obviously been pre-prepared. We chose not to complain at the time but would like this noted for all customers for future. Hot food should be piping hot.
