February 2023 by Maurice Hawkins
Very helpful
April 2022 by Jeff Miller
Every time I visit the Bridgend branch the staff and very polite. Been with them for about 30 years no problems whatsoever. Keep up the good work Bridgend
December 2021 by Graham Nicholson
Great friendly staff who work hard an know their job but work under a terrible phone service which the company operate which is truly terrible if you need to ring them do not bother as you will never get through to the branch just a head office switchboard who do not know their backside from their elbows I kid you not. An as from the fraud department they are above God an only their view is to be accepted even though they are wrong they will never accept it! Sadly yes I have run foul of them blocking a cheque because they said it looked fraudulent even when it was genuine. While they are there to protect they forget they also are there to serve a customer base who might know more than they do on the odd occasions. While I trust my branch I think the fraud department go on to Santa's naughty list forever more! Shame on you Halifax!!! & get a better phone system in your banks an employ someone intelligent to answer them STOP PENNY PINCHING!!!
November 2021 by Eggsy
Very, very helpful staff. Nice branch too with easy wheelchair access. Best to park by, or in, the Rhiw car park. You'll then be on almost flat ground to get to the Halifax and back.
July 2021 by Michael Rees
I think its disgusting how given the situation with covid is getting alot better that the bank is only open unti 3 lets just get back to normal hours shall we.
July 2021 by Mandy Davies
Closed on a weekend and only open between 9.30 to 15.30 when the majority of people are in work not sure how they are staying open at all
January 2021 by Gaz Thomas
Absolutely disgusting customer service!!!
September 2020 by Lyle Lanman
Awful branch, No cash machines working... Queue of 15 people and one person behind the desk. .. Disgusting service
September 2020 by mkmkmk1ish
Friendly and professional, very good service.
January 2020 by Lyle
Awful branch, No cash machines working... Queue of 15 people and one person behind the desk. .. Disgusting service
January 2020 by M Kinsella
Friendly and professional, very good service.
March 2019 by Ryan Lewis
I been a member of the halifax since i was a kid. The branche staff are friendly. Only have to visit when im paying in cash or sorting a technical problem otherwise everything else can be done on the app.
July 2018 by Alex Menadue
Staff at the branch are great, helpful and friendly. My problem is that I'd like to phone those friendly people at the branch to make an appointment to move my savings around and invest more but the phone number just transfers to phone banking which is not what I want. I will now have to drive to the branch to make the appointment. It's not helpful at all as I need one to one advice and forms to fill in for transfers
July 2017 by old greggg
Always very helpful and friendly!
May 2017 by Martin Owen
Friendly staff, large area, don't feel enclosed
