January 2024 by Nigel Pitman
What a fantastic service.I needed 3 Citizen watches to be repaired.Mia was outstanding taking 45 mins to log everything in to the system correctly and understanding my requirements.Thanks for the pleasant and helpful attitude of all the staff.5th ?????
December 2023 by MICHAEL LEWIS
Very expensive for what you buy.
December 2023 by Anthony Jones
I just purchased a watch for my sister for Christmas from the moment I entered the store I was greeted with a smile and good morning the staff were very professional the manager I think her name was Lisa she was so helpful and plenty of patience and didn?t rush me in buying a watch thanks again to the staff in h Samuels 10/10
December 2023 by Chris Ruddy
Great prices on jewelry and watches plus very helpful staff.
November 2023 by K
I had already located the watches I wanted online and wanted to see how they actually looked In store.What I imagined and what was in store looked completely different!I was after a watch that give me a timeless classic experience, I knew how I wanted it to look.I was very pleased with the fabulous help Leon give me. I had explained briefly what I wanted but felt that buying this watch was a personal experience that only I knew what I wanted. Leon took my brief on board and took a fabulous selection of watches from the range for me to try along with my selection. He allowed my elimination, and finally reach my purchase conclusion which I love. His patience, determination, and kindness was a pleasure that allows me to cherish my watch for years. Thank you.
November 2023 by G H
We went to H Samuel for a watch for my wife. The man who assisted us, Leon, was incredibly patient and professional with his advice and help. Thank you, we will always return here in future.
September 2023 by huw edwards
I don't normally write reviews but I felt I had to here. I recently popped into H Samuel Bridgend to pick up my repair, it was so nice to see how customers were being treated in there.The girls were rushed off their feet but made time for all of us customers so no one felt rushed. I was particularly impressed by Mia (think that was her name) who couldn't have done more for an elderly lady, pulling a chair up for her and helping her with her shopping. So lovely to see someone so young being that kind and helpful.Well done H Samuel!
September 2023 by Nathan Ford
Visited H Samuel bridgend on Tuesday to buy an engagement ring. Like most men I was super nervous.As soon as I walked into the shop I was greeted by Lisa ( later found out shes also the manager)Lisa probably saw that I was a nervous wreck and quickly made me feel at ease. The whole experience was brilliant with no pressure to buy the ring. We even managed to get a ring better than I expected for my budget.I was also worried about how to pop the question, Lisa kindly gave me some ideas and shared her own experience and from other customers.Will definitely be returning for our wedding rings!( She said yes by the way)
September 2023 by Jenniffer Clark
Excellent service from Lisa
September 2023 by Norman Norris
Very good service and friendly customer service. It is worth visiting this shop as you get known quality and great service.
August 2023 by Maggie Richards
Went to H Samuels as I had to have my ring cut off due to a swollen finger. Grace was on the shop floor when we went in, she was polite and friendly.Lisa who cut my ring off was so professional and put me completely at ease and checked all the time if I was ok.Hopefully I won't need to do this again but would definitely go back and am taking my ring back once I need to get it sorted
August 2023 by Dawn Rawlings
Kerra has been a massive help. She helped me choose my wedding band, i took out insurance on the ring and sent my engagment ring in for resizing and she made me feel at ease with it all. Amazing service from kerra. Couldnt have asked for anyone better to help me.
August 2023 by scott williams
Great service lovely people
January 2023 by Leslie Hobbs
Bought a engagement ring ? great price staff and management brilliant
December 2022 by Graham Penny
Outside of shop needs a makeover.staff pleasant and helpful .reasonable prices.often products reduced.
