October 2023 by Jo Allen
Visited store from Cornwall today. Have been looking for a special anniversary ring for myself for ages. Diane was amazing and helped me in store and I found exactly what I have been looking for. What a lovely lady, will most certainly visit again. Thanks Diane:)
July 2023 by Nicholas Hackett
Went in with my son so he could buy a watch. A good range stocked, and really helpful, friendly service, very impressed.
July 2023 by Kayleigh Freeman
The service provided by Julie today was absolutely fantastic. She made us feel so welcome whilst looking for wedding bands. She was patient and showed me different options that suited my engagement ring. I fell in love with one ring and I?m so happy with it! Thank you for being so kind and helping me and my husband today Julie!
June 2023 by lucy thomas
Stunning service from Julie today at earnest Jones. She did a fantastic job helping my partner and I choose our wedding bands and a 50th present for my mother in law. Highly recommend going here.
April 2023 by Samantha Herbert
Fabulous service at Ernest Jones this week, I was served by two ladies, both were very helpful and welcoming, and made me feel quite at home. Its not often you go to a shop and feel as though the staff take a genuine interest in you, and the same goes for not pushing sales, they were very honest, made my decisions so much easier to make, and the product knowledge was on point. I honestly cant recommend enough!
April 2023 by Neil Preston
Great team, very helpful. Great and down to earth staff who can't do enough to help. Julie and Diane were absolutely amazing and I will keep coming back!!
February 2023 by Ryusavage
Went in to look at watches, staff were incredibly snobby and rude, could clearly see they were looking down their noses at me whilst just browsing, awful service, should never judge a book by its cover. Both members of staff just sat on a table at the back of the store and completely ignored any customers in the store. In top of this on the walk back to the car the store was clossed about half hour early! Thought the shopping center shuts at 8. foul service would never go there again would rate 0 stars if possible. Tldr staff were rude and clearly didn't want to be there
February 2023 by Flick Rawson
I had absolutely Amazing customer service from this store. Becky (just back to work from Mat leave, Early Dec 2022) was so helpful! I sadly lost my mum a few years ago and sadly lost a Ring of which she bought from Ernest Jones a few years ago. I saw the ring in store and didn't care about the cost and wanted to purchase the White Gold Green Quarts and Diamond ring. Beaky checked my ring size and unfortunately wasn't in my size in the company. Becky went through a few options and went above and beyond and spoke to your company's ring makers and had the ring custom made for myself along with a little discount as was just so happy to be able to replace the ring I sadly lost. Also this came back just before Christmas so was very special to wear on Christmas day. Thank you to Becky and other members of the team of who I spoke with via the phone. You've a great team in the store in Bridgen Mcarthur Glen and should be lucky to have them work for your company. As a store manager myself you notice good customer service experience straight away and this store has it 100% Thank you again...And will not loose this ring!
February 2023 by Alison Sharratt
My mother and I went in tonight (8th February) at 16.50 ish. We were not greeted and not spoken to in the store as both colleagues were chatting to a man the entire time we were there. Just because we look like we don?t have money doesn?t mean that we should be ignored the entire 8 minutes or more we were in there.The gentleman wasn?t even talking about a purchase either. They would have had a guaranteed sale but now I will never return as the staff could not even be bothered for a simple hello or welcome.Another group that went in afterwards got served almost straight away and they looked like they have money due to being in designer clothes. Why were we ignored for no reason.
January 2023 by Stephen Owens
Very good shop great prices
July 2022 by GILLIAN DAVIES
Excellent customer service, staff tried very hard to make sure I chose the quality jewelry I was looking for.Calm welcoming environment, knowledgeable staff. They did not hurry me and were pleasant and good humoured.
March 2022 by Lois Simpson
Have been to the store on multiple occasions & have always been greeted by a lovely lady named Julie! She has always been outstandingly helpful and I have always walked away with a beaming smile on my face. She?s given advice & helped me find exactly what I was after on several occasions (and I?m fussy)? 10/10 service, smiles and helpfulness!! Great store!!
December 2021 by S Hallsy
Really helpful and wonderful people working here. Highly recommended
December 2021 by Suzanne Hall
Really helpful and wonderful people working here. Highly recommended
September 2021 by Raz
My fiancée and I went in at 7pm (shop closes at 8) to buy a wedding ring after not finding the correct size in the cardiff queen street branch.Two lady workers sat there chatting and on phones which i guess isn't a problem if the shop is dead quiet.The one lady came to assist us and after showing us a few rings disappeared for a while then returned and showed us a couple more. All the while she kept looking at her watch and tapping her foot.The shop was empty, until another couple came in for a brief time so clearly she wasn't busy and was just plain rude.Being in an out of town shopping centre probably means this place doesn't get many customers but its no excuse for that type of service.FYI we left having purchased a ring at 7.50pm.Plenty of time for her to go back to texting or whatever she was doing during work time
