November 2023 by Peter Duckett
BE CAREFULL OF THEIR SCAMMING FITTERSThe carpet is great, however I never received any paperwork via email and my partner mislaid the physical copy. In the showroom we agreed the fitting would be £68.50, however when it was installed the fitters demanded £88.50 and said that was what it was. We paid it because having two intimidating men demand money isn't exactly fun. We eventually found the paperwork which confirmed we were correct and that the email address we gave in the showroom was misspelt, hence why we didn't get any paperwork. I know if they respond to this message, they will say fitters are subcontractors and not their responsibility, but they do need to pick them carefully.
July 2023 by KarmaDash
Went in today to see about future carpets due to the fact the home is currently under renovation, Nicola was extremely helpful and her attention to detail and customer service was amazing. I will defiantly be coming back when the renovations are complete to order with her. Thank you again Nicola!
June 2023 by Janette Aldridge
Went there and bought a new bed excellent service and staff was amazing especially Claire , really pleased with our purchase deginately go back to the Bridgend store. Highly recommend them. Thank you Claire for your helping us choose. the right bed for us.
June 2023 by Amy
Your delivery driver almost collided with me by merging into my lane without looking and indicating causing me to slam on my breaks to avoid a collision. The reg is LG21 ZSM and this was at 9:20am on 21.1.22 in Bridgend. Please have a word with this ?lovely gentleman? before he causes an accident. I got dashcam footage ??Not even an apology ?
May 2023 by Chris G
Good customer service, and it was a pleasure to deal with Roger in the Bridgend branch. I'm just waiting on carpet now.
April 2023 by Nicky T
We had a tight deadline, needed a carpet fitted in 1 day! Was told this is mission impossible by several other big branded names! Earliest SCS could do 1 room fitted carpet was 3 weeks! Went to Bridgend carpetright, and was blown away by the customer service. No hard sale! But very very helpful! Nothing was too much trouble, even showed us new stock which just arrived. And said if we got it in stock on the roll, they could fit it next day! Winner winner! They helped us choose our carpet by showing us the difference a good underlay feels like to the feet and carpet combined.Just want to give a big thanks to Nicola and the installation team! Job well done!Great price too!We had it fitted, old carpet taken away, and new underlay.Thanks again!
February 2023 by Hannah Richards
Had a great experience at the Bridgend store.Member of staff Claire was experienced and knowledgeable and helped me find the perfect flooring for my kitchen at an affordable price. Great customer service!
February 2023 by Kiera Bailey
Had a great experience here all staff were amazing with my needs and helped me make the perfect choice for my home. will be recommending to all my family and friends
February 2023 by kim rowlands
Just got home to find they given us the wrong measurements. Drove from ystrad Rhondda traffic was horrendous to find the vinyl we purchased was the wrong size ??
February 2023 by Maureen Wilcox
When I went into the store I was not sure what type of carpet I was looking for but one of your staff members was kind enough to talk me through what would be best even helped me to pick out the right colour to mach my room after I had shown her a photograph I would highly recommend this store to anyone don't worry if you are uncertain of what you want they will help and are well trained in the job they do
December 2022 by briley thomas
We had such a lovely experience in the Bridgend branch today. The entire staff were so kind and helpful and really went above and beyond with their customer service, they made mine and my toddlers' week! Will be recommending them to all friends and family in future. Thank you again!
November 2022 by Kelvin Baker
Always have a good stock, staff are helpful and efficient.
October 2022 by chris ashton
Avoid at all costs! Customer service is appalling, always told manager is busy and will call you back. You may have to call back time and time again for about 4 days and if you?re lucky you will finally speak to them. Spend slightly more with someone else to ensure quality products and service. Will not be recommending to clients friends or family nor for own properties in the future.
August 2022 by Paris Dillon bennett
Would like to thank Roger for this service in the Bridgend branch today, great service and very professional would highly recommend his service. Thank you
May 2022 by Jackie urwin
Apparently the store are now under new management and I had no issues with my order. I got a good deal on an off-cut and they fitted me in quickly for fitting.On the morning of fitting the guys called me to let me know what time they would arrive as promised, they turned up on time, were very friendly and accommodating and fitted the carpet perfectly.No issues for me from start to finish.
