March 2024 by Sue Cook
I popped into this Asda, Bridgend today, to pick up a new skirt for work. I could only find one that was suitable, I happened to mention this to a female worker upstairs , who went way above caring and not only checked on her machine but found another identical one that had been moved to another area!!! What a helpful member of your team, she really took the time and effort to help me.Thank you so much
February 2024 by Andy
Generally good, offering quality goods at nice prices.Unfortunately I have to deduct a star for customer service.Perhaps a bit of training for general courtesy of how to speak to customers who are strangers to you would help (eg. Say ?please could you?? instead of ?you?ll have to?.?)Also, lots of bad experiences of self-service checkouts. They always claim to be short-staffed, which maybe they are. However, they seem to find time to make a nuisance of themselves, to engage in unnecessary natter (with each other and with customers), and even on on occasion to pick an argument with a customer who had changed her mind about purchasing and left the scene.If they are short-staffed on self-service then I would say efficiency is essential- helping customers to clear the checkout as quickly as possible.
February 2024 by Paul Bobo
No idea what's going on but the quality of fruit and vegetables is so bad at the moment. Especially frustrating as Bridgend doesn't have a fruit & veg shop.Rotting coriander on the shelves today, ginger looked like peelings off the floor.Rottiserie is cremating the chickens these days so no longer edible.Postivies, shop is clean and queues don't get too bad. The app is good with plenty of cashback.
January 2024 by Anne Williams
Always good display of fresh producesAnd bargins of the day.Friendly helpful staff
January 2024 by Ben Durham
Mathew Smith is allowed in here, Stay safe and go to Tesco Extra hes not allowed in there
December 2023 by thomas greig
Went to the cafe the place was dirty had no items left on the menu, order food waiting so long for it I just walk out
December 2023 by craig keogh
Used store paid for food could not get cash back as was card only was queuing outside for cash large que so was there about 5 minutes all of a sudden security called me out of que I refused twice as was waiting to get money 3rd time was very assertive so returned in store he asked for receipt so I gave he checked and said you can leave I don't need permission to do anything so asked for manager he came I explained what had happened no apology and said it was a lot of theft in store I said I have a basket of veg he responded you have meat I had a basket for beef stew I said how many thefts wait out side to get caught I think this just annoyed him
December 2023 by Vvggvv Gvvbj
The female security guard stares so intensely at the entrance, every time that I feel uncomfortable (the one sat there today at 2:30pm)
December 2023 by kathryn withers
You offer soup for a £1 but have not had any for 3 weeks not on you advertise it. No excuse just have not got it you where trying to help oap it's all a con
November 2023 by Theresa Bannister
Visited customer service to return an online delivery,was served by Richard on customer service who seemed to have a problem with every customer, raised eyebrows,tutting, no help whatsoever, shocking how someone who does not want to help customers should be put on customer service.
November 2023 by Gerry D'vine
Went to the cafe for coffee. It was really diety. Tissues and food on the floor, tables dirty, grinds spilt on seats. Both coffee machines out of order. I informed a member of staff who marched around to one of them, pressed a button and it reset. She looked at me like I was stupid and walked off. Great customer care.
November 2023 by Susan Carr
Went into store to pick up a few things I went to the lottery counter to be stood there while 3 staff were talking to each other so I waited (they may be talking about work????) I waited and waited and I finally said is anyone serving? To one of them turning around and rolling her eyes and said yes can I help ( in a sarcastic way) oh and by the way they wasn't talking about work
October 2023 by Dan Mohamed
Shop layout unnecessarily frequently changed around - and always seem to be out of stock!Pizza counter routinely "temporarily" closed or closed early, with only one usually serving too :(
October 2023 by Scarlett McAuliffe
Went to the pizza counter today and was served by a lovely young lady who was by herself despite it being quite busy and other members of staff walking past her without offering help. She still served everyone in the queue with a smile and politely and chatted to us while she made our pizzas. 10/10 customer service from her, shocking she was left to manage everything alone.
October 2023 by Carrine Williams
Always room for improvement, but overall pretty good.