November 2023 by Pamela Jones
No expense for those on benefits and treated with respect good to have the correct specs !
October 2023 by Tyler Langton
I came down recently with my 2 young children who both struggle.with their vision. We arrived slightly earlier and we were seen by a member of staff whose name.i believe was Kimberly. She was fantastic with the kids, she didn't rush us, she took her time to ensure the kids glasses fit properly and all was well with them, she was brilliant all round. Thank you all at specsavers brecon.
September 2023 by Dyan Roberts
A very good optician, which also offers hearing services.Booking is easy, as you can do this in store or online. I chose online, as I could do this from home. This is also where you will find any offers, I benefited from the £10 adult eye test offer at the Brecon branch.Staff are very pleasant & welcoming & all pre-test questions & examinations are carried out calmly & professionally.The eye test didn't take too long & was very informative & having discovered that my prescription had changed, I opted for new glasses rather than replacement lenses.You do have to stand your ground if you don't want to end up paying more than you want, or need to, though. I opted for the two pairs of glasses for £69 as just replacement lenses was £39, no brainer really.
August 2023 by Jonathan Burke
Great customer service, would recomend.
August 2023 by Gail Griffiths
Very helpful staff great with people with disabilities
July 2023 by Jennifer Watson
Accept I turned up for my appointment late (10 minutes). The trip to Brecon from where I live usually takes 35 minutes but I allowed 40. Unfortunately due to the traffic it took me 45 minutes. Apparently they have a 7-minute for lateness policy... I'd like to know where that is stated. They would not see???? me. From the attitude displayed it is clear to see they have very poor customer service skills but pants business acumen as will have definitely lost out on a new pair of glasses or2. Glad I didn't spend money there. Lucky escape.
July 2023 by Sally Hockey
I rang for an appointment and had issues with my eye . I was seen within two days. Fantastic service and very reassuring. Thank you very much. I would definitely recommend this branch they are marvellous. ?
October 2022 by Daniel Price
Nikki the optician who initially tested my eyes was superb. I then subscribed to contact lenses from Brecon store, service was fine for the first few deliveries. When lenses didn't arrive I called to ask where the delivery was and was told I'd left it too late to claim non-delivery. Despite the fact that I had no notification from Spec Savers to expect the delivery that went missing! Donna Like (apparently a senior member of staff) spoke to me on the phone and proceeded to be extremely rude, abrupt and laid blame on me! Not a great brand ambassador for Spec Savers.As a result I've now ordered my lenses from lensestore.co.uk who can supply lenses in 24 hours and are cheaper than ordering identical lenses through Brecon Spec Savers.Notably Lenstore.co.uk provide email updates with delivery tracking details for every order, which is lacking from Spec Savers subscription service and the route cause of my complaint as I was not given prior warning of tracking or delivery of the consignment that went missing.I'll take my business elsewhere. Another example of high street struggling to complete with online sellers on price and service!
August 2022 by Sharon Lewis
Fantastic staff very friendly and relaxed atmosphere never feel rushed and very helpful. The only opticians I would ever use
July 2022 by Ally Went
Had a great experience at Brecon Specsavers after switching from my previous opticians. Staff are welcoming, friendly and more than happy to assist you in finding the right pair of glasses, you can tell they genuinely care. I mainly dealt with Nicola and Erin and their service was excellent. 5/5 stars.
July 2022 by rachel reader
Brilliant team at Brecon specsavers. All staff so friendly. My daughter was happy with her glasses choice. Always a good experience in the store. Rachel the Optom was brilliant. Leanne for my daughters pre test is fantastic. Shout out to all team members. Kim for my daughters dispense of glasses was also amazing. :)
June 2022 by meyrick ames
Very nice and polite staff. Very friendly. Great at explaining results to you in understanding way. Would highly recommend the staff member that did my eye tests.
May 2022 by Lucy Ashton
Very efficient service in terms of testing and helping choose new frames.All staff were polite and friendly.
May 2022 by Pauline Prosser
Staff friendly and helpful.Great choice of glasses.
April 2022 by Becky Tinson
Wonderful staff who were so welcoming and helpful. Cannot recommend highly enough xx
