September 2023 by Rebecca Powe
Absolutely amazing .took my son to the pharmacy.and the doctor seen him straight away .they always been very supportive.alll amazing doctors and receptionists nurses..and always friendly and helpful. Dr Singh is amazing with us and always puts my boy at ease..and is just amazing with us..never ever had any problems with this surgery .
July 2023 by Karen jones
Had amazing service yesterday from 2 of the receptionists re a prescription query I had. I've been a receptionist for 17 yrs and I know how hard the job is.
May 2023 by MissTee
Fancy being first in the queue but still kept waiting to get through for over 30 minutes and after asking to book an appointment to be then told to call back after 14:00pm. Why are the lines even open if they refuse to book an appointment. I didn't ask for a same day appointment but ended up with a right battle on my hands to get an appointment for 4-weeks time. The receptionist was antognistic to say the least and was procedure/policy driven and refused to take an holistic approach in way of support. Lacked compassion, empathy and customer service. When all I tried to do was book an appointment. How your call can be answered eventually, then to be told to call back is absolutely appalling. No wonder people get irate. The service is extremely inificient and poor to say the least. This receptionist was like trying to get through a brick wall. She did not offer a solution, alternative NOTHING!!!
April 2023 by Darren Thompson
Absolutely disgusting attitude from the receptionist! Rang them at 5pm because my little 2 year old daughter rapidly became a lot worse from the morning and instead of waiting for the next morning I rang in hope that the doctor would see her tonight (not expecting them too) and the first thing the receptionist said in a foul attitude "why are you ringing so late!" She continued to be rude and its just not on at all. She needs to take a look in the mirror, there are plenty of people out there desperate for a job and would be much better than her, if she is that unhappy in her job move on!! Disgusting.
April 2023 by Laura Jones
Has really gone down hill, never used to be like this, ring 50 times to get through to make an emergency appointment, get palmed off with an E- consult form, which hours later then get an email to say make an appointment, ring another 50 times to be told, ring Monday morning now all the appointments are gone, the receptionist come across very rude and unhelpful and like they just want to get you off the phone! And now I have to suffer all weekend and then go through all this hassle again Monday morning to deal with their RUDE , unhelpful receptionist!
April 2023 by beacy Lu
Disgusting receptionist veryyyy rude. Could not help to solve problems out at all and it did happen to me almost every time. They need to change whole blood to get some fresh in who really well trained and perform professionally to deal with patients with no attitudes showing.
March 2023 by Helen E Vaughan
Uncaring Doctors , receptionists who think they are doctors.There's alot wrong with this surgery!!!!
January 2023 by S X
Bunch of rude horrible cxnts! Shocking attitudes
November 2022 by Lynda Riding
Excellent practice.
November 2022 by Adrian Turner
Receptionist team are a joke. They have all the intelligence to diagnose you on the spot and discard it as not an emergency. Yet can't muster up a single brain cell to make a booking beyond a day. Just show up tomorrow and wait for a doctor to see you. No in A and E it's quicker.
November 2022 by Lee B
Nice quick accessible doctors surgery and pharmacy all in the same grounds as Avicenna medical centre, ample parking and plenty of disabled spots
November 2022 by Alesha Lindon
Doctor trying to tell me I?m not pregnant when I clearly am, so rude and arrogant. Seems like he doesn?t have a clue what he?s doing and don?t know what he?s talking about.
November 2022 by Mr Williams
Lovely receptionist, really calm and helpful.
November 2021 by Adam Williams
Disgusting attitude on the phone from reception
November 2021 by Liam Davies
Give you a time slot to ring for emergency appointments and then keep the phones disconnected so you cant get through to anyone. Tried E consult but it tells me i need to ring doctors. When youre in this much pain the last thing you need is to have to ring 53 times and still none the wiser. Only now ill have to wait another day for an emergency appointment (if they answer) ?
