February 2024 by Peter Thomas
I would give it zero if I could ?. I have told that I would receive a call from a GP to discuss an escalating problem for two weeks now ?. Still no one calls ? its like living in a third world country
October 2023 by Kris Jones
Booking on day appointments a nightmare like ticket hotline. Otherwise average appointment is 4 weeks time. No wonder A&E and out of hours have so much pressure on them . Doctors are better now but alot slower. Those that are employed should have priority over early morning and evening appointments.10.10.23- Another incompetent service by Avicenna Medical centre. Told to attend surgery today at certain time with my 6 year old son and no appointment had been made even though I had an email to confirm the booking. GP at surgery wouldn't see my son. Wasted everyone's time. If you could give them 0 stars I would.
July 2023 by valerie price
legs and feet swollen sore knee waited over an hour for answer told the doctor has to phone you i work so cannot take phone in with me i just need tomsee a doctor
May 2023 by philip williams
It's like Misson impossible trying to get past the barriers and the very polite guards that this establishment have .I've given up.. you've beaten me ..iam of to the undertakers...
May 2023 by Adam Weetman
Very poor. No call back received (connection problem only from doctors) and surgery suggested calling back next morning. 58 minute call on hold next morning - online symptoms flagged as doctor emergency required - doctors turned down appointment stating emergencies only for the day and appointment rejected. Person in pain upset needing medical assistance and turned away. Absolutely disgusting what has become of these services.
May 2023 by sam jenkins
Extremely poor on hold for 2hr first time using the place in 5 year!!! Waste of time will be going private, doleies take up the space for the tax payers!!!
April 2023 by Amy Morgan
Tell you to ring at 2 for same day appointment, rang at 1.55 number 7 In the que, actually went to the doctors aswell to be told by 2.10 that they have all gone, still number 7 in the que on the phone mind, so God nows where they went!
March 2023 by Wayne Morse
i spent 15 minutes waiting to speak to someone regarding multiple ongoing issues i wanted to chat about with a doctor, i was told they don't make future appointments... from now on i'll be turning up at the center before they open to see if they're any less helpful.
March 2023 by Robert Greenaway
They need more people on the phones. It?s ludicrous to wait so long and then sometimes get cut off. Doctors are mostly great but the process is so terrible
February 2023 by Ricky Skuse
On the phone for a hour to ask for a appointment was then told by a stroppy receptionist that I have to make a appointment on the day then put the phone down on me so now I got to miss work to go to the surgery simply because it takes forever to get through on the phone and hopefully get a appointment on that day the surgery is a complete shambles
January 2023 by Maria Watkins
Not fit for purpose. They need more people answering the phone. I have had to contact various surgeries recently for family members, and none are as bad as Avicenna for answering the phone. I don't understand how there can be over an hour's wait every time you call.This morning, I phone to get an appointment. After an hour wait, I'm told the morning slots are gone and to ring back at 2pm. Currently been on hold for 25 minutes and still waiting. It seems they can't manage the amount of patients on their list, even though the practice gets paid to manage them.How do they expect working people to get appointments?
December 2022 by Big D
Try ringing this place. On hold paying for a call for 37mins then gave up..Drove there and was told I need to phone up only. Its also the 3rd time I've had a B12 injection cancelled..Last time they never told me until.i arrived..
December 2022 by Rebecca Rees
I was texted in the morning to call to discuss my medicine. I called for 40 minutes to be told someone will call me in a week. My medication will run out in 3 days and I have to have it each day. I explained I?m having surgery in 2 weeks and prefer my medication be up to date prior. The lady then said someone will call today. No call. So I called the surgery at 5.30 and at 6pm someone picked up the phone and hung up. Call avoidance. I work full time and I?m constantly having to spend hours on hold for something I shouldn?t even need to discuss. Just issue the medication and tell me when to collect. The system is completely inefficient. Someone needs to step in at a senior level to address the conduct issues on call avoidance and look at arranging efficient processes that ease the strain the poor surgery is currently under. It really isn?t working at all. There?s some really lovely people working there so I don?t want to take that away from them but they need help. Could you please let me know the complaints procedure?
December 2022 by Rhiannon Davies
24 mins today to get through to receptionist. To be told by non medically trained reception staff that my blood test were fine and I have been given a clean bill of health ! 1. Not medically trained to say that 2. Although blood tests may reveal NAD if symptoms remain other tests may be required.I suspect compassion fatigue in a failing system. Originally on phone to GP prior to bloods for 3 mins - a horrendously invalidating experience. I have asked how to make an appointment with GP in advance to discuss ongoing symptoms and apparently you have to call on the day and expect a triage call at no specifiedtime by GP that day . This is unhelpful when you work 9-5 and are unable to take calls without prior arrangement with your manager. This once brilliant, patient focused surgery has become a broken system of a health lottery with GPS surrounded by layer upon layer of barriers to accessing them . If you do manage to speak to a GP A 3 min phone call is hardly ideal .The ethos of the NHS is - provide proportionate care at the point of need and do no harm, be compassionate to those who are at their most vulnerable.
November 2022 by Karl Watkins
Absolute joke of a surgery, I don't know who's managing the surgery but they should be sacked!! along with the reception staff. Takes upto 45mins for them to answer the phone, they can't seem to process anything correctly. Absolute shambles!!!!!! Be warned if you are transferring here.
