December 2023 by Peter Owen
Brilliant service - ordered a pair of boots in the afternoon using their standard free postage option and they arrived next morning.
September 2023 by WattoPhotos
Great location for hikers was very useful when I went hiking in the near by mountains they have some good equipment as well.
September 2023 by Lucky XII
Best shop in town, and independent too! Superb service, good range of gear.
August 2023 by Paul Wells
Friendly staff with great product knowledge. Good quality kit. Bought nice pair of Scarpa boots.
July 2023 by Beth e
Lovely and brilliantly well stocked shop. Super friendly and knowledgeable staff. Employs local people and feels very authentically community positive. Also dog friendly with a big happy doggy welcome and doggy biscuits. Will deffinitley be back.
July 2023 by Chris Collins
Good range of quality brands, friendly staff.
June 2023 by Adam Pears
I bought a remote control boat for my son and needed a screw driver to put the battery's in. I stoped in the shop to ask if they sold any they said they didn't but I could borrow one. Made my sons day very helpful and friendly staff.
March 2023 by Andrew Smith
Friendly staff and a really good price for the rucksack I have just purchased.
December 2022 by Mike
Great service.In a beautiful place.The staff are super friendly and very helpful, go above and beyond to help, plus the pricing is fair and the kit is great hiking gear from many tip brands. All in all 10 out of 10 for service and quality. I will definitely be returning here for future purchases and will recommend to my friends and family
December 2022 by Phil Ward
Great little shop with a really good range of quality kit. Store staff are super friendly.
November 2022 by Pippa Fitch
Incredibly knowledgeable staff - were the perfect balance of helpful but not in your face. I live local and I?ve been looking for a good day pack for months, I found the perfect one for me here. Great selection of backpacks - much better than other outdoor shops in the area.
November 2022 by Graham Hudson
I wanted a new pair of walking boots size 13. Brian really knew what he was talking about. Not only found the boots but ensured they fitted, didn't slip out of the heal cup, and were comfortable both up and down hill. Could not recommend them highly enough. Outstanding customer service.
November 2022 by Gill Young
I recently purchased a new coat and within a few days had to return it. The staff were very understanding and we bought another coat without any argument.On rerurning home to the south coast l couldn't find my bank card. I rang the shop, spoke to Brian, and sure enough, there it was, still in the returned coat.He very kindly posted it onto to me, and l received it the next day.What EXCELLENT customer service, in every respect.Thank you.
November 2022 by jacqui St
I bought a pair of ladies trident shoes and the Sales Assistant suggested I took them home as I wasn't sure whether to buy them. I did walk around my home x 3 times to get the feel and unfortunately they were hurting on the side of one foot. I took them back on the 14th day of purchasing them 25 miles from my home. Firstly I was acussed of wearing them outside my home which wasn't the case and I agree from my home I did have something white caught in the tread. After 2 blokes towering over me arguing and very intimidating and not accepting I hadn't worn them, the guy I was told was the Manager agreed if I wiped them over and bring the box they would take them back. I can say as I said to them I definitely hadn't worn them costing £96. When I got back the next day, I wasn't bring received iwith a nice manner by Alan the Sales guy who took my shoe to the back and bought out another guy who was suppose to be another manager and yet again refused. They had no intention of taking them back. I also went to another well established shop in Betws y coed and they agreed that they were not worn. I fekt bullied and intimidated and one of the guys said I was aggressive. I stood my ground and repeated without aggressive behaviour nor swearing categorically I hadn't worn them. I am now stuck with a pair of brand new shoes I'm unable to wear. Please be sure of your sale before buying and always if you are a lone shopper take someone in as a witness as I was feeling very upset, down and helpless with these guys
November 2022 by Megan
One star is not low enough... I didn't even get the chance to browse the shop as I was confronted by a rude and miserable man behind the till. I walked out straight away taking my business elsewhere. Usually I love supporting more independent businesses, however I would avoid this place due to the appalling customer service.
