April 2023 by Jonathon Price
Rude staff particularly the tall mature woman. Whatever happened to decent customer service. Will NEVER use this pharmacy again. She needs a crash course in treating customers with respect !
April 2023 by Vicky G.
As this is my local pharmacy I use it often. I'm on several prescription meds. A quick phone call and all my needed meds are ordered. I feel well supported by this pharmacy
April 2023 by Jenna Layton
Brilliant and so helpful.
March 2023 by Dale Williams
Some staff are nasty
February 2023 by Sandra Blight
' Very helpful staff that sorted out my prescription query. Thank you for the excellent service.'
January 2023 by Jonathan Price
Disgusting and very rude service from a mature woman who thinks she has power to speak to others like they are below her. Today, I stopped for Nurofen plus for a painful abscess on my gums. She asked if I?d used them before. I answered yes however, it would be 3 or 4 months ago because I live in Kingston Upon Thames. For some unknown reason she removed ALL the Nurofen off the shelf behind her - why? Your guess is as good as mine ! Instead of completing the transaction with me she proceeded to check with another person had they a problem with their repeat. Upon entering the pharmacy, the woman asked if she could help me, I immediately inquired whether those standing to the side of me were waiting and that I wasn?t ?jumping the queue? - I was assured I was next. Once she passed me the Nurofen, I was then left standing waiting to pay by card however, she rudely proceeded to greet everyone who opened the main door and leave me wondering if I?d insulted her or offended her. By this point I felt intimidated as people had started to look as to why I was not paying and leaving. This extremely tall, rude assistant seems to let power get the better of her. I work for the NHS and find it odd she wears a set of scrubs???I will be taking this further. I am a 62 year old professional person whom she treated like some drug addict. And, why remove all the Nurofen plus from the shelf.A terrible upsetting experience ? I really will not put myself through that again. How can she justify behaviour like that towards customers. Without any customers there would be no job for her. Customer service training most definitely required on this tall, woman in her late 60?s. Imagine if I treated patients in such a rude way??I would be dismissed. Extremely disrespectful and rude, I will NEVER use Rhoose Pharmacy again and advice my colleagues! Definitely Boots from today !
November 2022 by Welsh Cauldron
Fantastic and friendly service..with patient confidentiality. Highly recommended
October 2022 by Rebecca Frost
Fantastic helpful staff always - always go above and beyond and make sure you?re seen to quickly
October 2022 by S Cureton
Always goes over an above to make sure the patients are cared for even when extremely busy. Thank you
September 2022 by Josephine G.
Absolute awful owner, incredibly rude and cares nothing of the patients who need their medication, told me they would not serve me again after saying I was going to make a complaint about her. Put the phone down on me when I was simply trying to sort out my medication being delivered, after THEY messed up my prescription the week before. Told me that she's talking to other pharmacy's about me and basically trying to black list me from being able to get my very important medication. They have caused nothing but stress with missing prescriptions and late deliveries..and my medication clearly shows that I suffer with severe mental health issues. I will be seeking legal advice
August 2022 by David Robinson
An excellent and helpful pharmacy. With really helpful staff. They can be busy but are always friendly and helpful. I'm glad this is my local pharmacy.
March 2021 by sheree jackson
Some of the most UNFRIENDLY staff I have ever met, especially the one with dark short curly hair. Always a frown for each customer. They keep you waiting without acknowledging you're even there. I understand they may be busy, but all that is needed is a smile and the words be with you in a minute. Unfortunately this is my local pharmacy, but I will be using an online pharmacy to pick up my prescription in future.
March 2021 by Gar Holt
I called to this pharmacy a couple of weeks ago as I was on holidays and had forgotten my meds.The pharmacist sorted it for me and I was able to get a months supply of my usual prescription. They were very busy at the pharmacy but all had smiles on their faces and wished us a lovely holiday as we left. Wish our local pharmacy was as friendlyKeep up the good work?
March 2021 by G Wills
Made to wait outside so a member of staff could gossip with another. I finally get in to get my prescription and the staff member was so abrupt. I will never step foot in the over priced place again. I am also looking at launching a complaint to the health authority, surely these behaviours should not happen based on other peoples experiences registered here.
March 2021 by Suzanne Davies
My dad's medication is supposed to be delivered as he is 85 years old. It sometimes doesn't come at all and in only 1 month out of 6 has everything been in there and he has been without medication. He has had to chase them for it and no notification was given that they owed him meds. I live 40 mins away and I'm getting cross now that a simple repeat script cannot be delivered efficiently.