February 2023 by Simply Austin
Bank is mainly a part time branch, open mostly in hours people are at work, or in school.Branch has huge ques due to the lack of open hours. When you are served, it's in a wide open public area, so your personal banking in now public banking. As the man people qué right behind you.Only 1 paying in machine and it's in the branch. Meaning you have to have an argument with the public as they think you are jumping the qué when simply paying in using the machine.One of the staff is deeeeeeeply rude and condescending.If I had any other choice, I wouldn't bother. But those opening hours .... Is the bank running out of money to pay more staff more hours?!?!? I think not.Moving banks soo I think.
November 2022 by Becky Gibbs
As a branch, this NatWest is ok. Opening hours are absolutely shocking. Staff can be amazing, but I have had a couple of useless ones as well. Staff can be really slow but problems do tend to get dealt with if you manage to get to the branch in the hours it's open. Two of the three consultation booths are very open, not private at all, and you have all the noise of the main area coming through while you're in there. There is one consultation room, although not always available.
March 2022 by Jake
Ridiculous!Closed Saturdays and only open from 930 until 330? What are you now then a school?Happy to put everyone?s working money into your bank but not quick enough to stay open to give it back to them.
February 2022 by Dave Pritchard
Pretty soon this branch will be open for an hour, on the third Wednesday of any months beginning with the letter S. Pathetic that companies are still clinging on to this "pandemic" excuse for shoddy service. May as well close this branch.
January 2022 by Sharon Lydke
I've never had such a rude encounter with a bank.Basically ordered to use a machine by some witch inside the branch. When I have things I don't want to talk about in public AND things the magical machine cannot do.Opening hours getting cut, yet you still charge me the same every month for my account. NatWest used to have standards, now you are just cattleTime to change banks I feel
October 2021 by V.i.m
This branch has dumbed down im afraid, went in today to organise a number of things, which had to be discussed in public , wasn't even offered a private room!, A tall, stern, unfriendly woman served me, well I say served me, she wouldn't let me settle an account without a note from the pope and a DNA sample!!. Rude, unprofessional and unhelpful, time to move on I think .
July 2021 by Anon Ymous
A bank like any other, except that one employee who talks to people like they?re children. She is deeply unpleasant!
March 2021 by Tom Coborn
Terrible opening hours during covid. Open 5 hours in the middle of the day only on weekdays because key workers don't deserve to be able to bank clearly. Not helpful
March 2018 by Laura Brooks
Lovely branch so friendly, the manager (male) is so polite helpful and friendly and cannot do enough to help heâ??s amazing
January 2018 by Sophie Morris
Slow. Not enough staff
September 2017 by Charlotte Hardy
Absolutely amazing bank, Hannah is my favourite she always has time for me and always asks how I am and my family.
May 2017 by QueenC redhead
Absolutely amazing bank, Hannah is my favourite she always has time for me and always asks how I am and my family.
May 2017 by Olivia Sherrin
Great bank, always helpful, never had any problems and if I have they've been resolved quickly
