January 2024 by Lesley Fuller
What a gem of a girl Haley Brana is. I was getting Completely confused over my mother?s prescriptions and she did everything she could to help and advise me in a calm, friendly and kind manner. A credit to herself and her employer.
January 2024 by Dawn Allen
rude, incompetent, don't care about there customers, and will change your prescription without your permission when medication isn't in stock. please do not use this pharmacy
January 2024 by Paul Mullins
Always a pleasure to go there very professional staff
December 2023 by Sue Lily
Honestly i have never been to this pharmacy without having problems and having to wait weeks for meds as they cant order the stock properly and end up being short all the time
December 2023 by nicola mcauley
Paid £50 for delivery nothing but problems then had to change doctors now won?t deliver cos out of catchment and won?t refund awful service
September 2023 by Travel The World Family
If you?re going to close for lunch, put it on your opening hours.
September 2023 by Llio Angharad
Fantastic service by the pharmacist. Fast service.
August 2023 by Sian George
Since when has it become acceptable for customer facing staff to chew gum?! Especially in an environment like that! It looks so sloppy and unprofessional. I do not want to see gum being slapped around their chops when I'm being served! It's disgusting. Some of the girls have a real attitude on them too. Not sure who they think they are!
August 2023 by Keely
Often get minor errors with my prescription here but this place is very busy so it?s understandable. Any problems are quickly corrected.
July 2023 by Kate Bentley
Their attitude stinks!The staff serving are very kind and considerate, but the moment you speak to a pharmacist its like your under questioning. It's odd as NHS pushes people to use pharmacies more, yet haven't given them the skills to deal with the public. Empathy goes a long way!
July 2023 by James Stoodley
Just go somewhere else! Don't do it, useless every time in every way!Sorry but it's true.....
May 2023 by Louise Hawkins
Outstanding service. Fantastic staff. If this pharmacy was a restaurant it would have 5 stars for food hygiene. Super pharmacist. Credit to the community thank you.
May 2023 by Phill Sedgmond
Customer service is at its lowest here. Rude and unhelpful. Not that long ago, service like this would have resulted in dismissal.
April 2023 by Nichola Bradbury
Never answer the phone. I then travel to get prescription only to be told its not ready so then another journey. Not good.
March 2023 by Neil Wyatt
Went to Evans West Quay pharmacy in today. Ordered my prescription ten days ago. 'allow 72 hours' the app says. "Oh, we haven't made that up, can you come back later, or it will be a 20 minute wait".
The explanation was that they process prescriptions in turn, but that means mine was waiting its turn for at least seven days.
Thing is this happens every time, I can only assume they don't make up prescriptions until people arrive and ask for them as I hear almost everyone being told the same thing.
I realise it's a busy pharmacy, but if they really did spend any slack time making up prescriptions as they are requested then it wouldn't be so chaotic with people collecting prescriptions. I saw an old frail chap told to come back in three hours. How much effort was it for him to come to the pharmacy just once?
This is not a criticism of the staff who are actually very friendly and helpful; it's a criticism of a 'only when we have to' style of management that just puts things off and wastes so much time as most patients end up having to be dealt with twice s they are continually playing catch up.
Having dealt with several pharmacies in Wales prompt preparation does seem to be a problem here. In England at a Lloyds Pharmacy my prescriptions were ordered automatically, all I had to do was turn up on the right day (I got a text reminder automatically) and they would take my prescription off the shelf and give it to me.
