March 2024 by Paula Davies
Telephone waiting times are absolutely diabolical.Once you get through the service is pretty straightforward but this Telephone waiting time has to be addressed.Also it switches your place in the queue from 2 to 3 then 4. Etc.1.45 hours and no joy.Stress caused by your GP telephone answering service.
March 2024 by Lauren Jones
Should be an option for 0 star. Absolute horrendous surgery, receptionist rude. My daughter was supposed to have her 1st jabs today, I had the double pram and was told to carry both my sleeping babies up because it didn?t fit in the lift, Pure rude. Should be a nurse downstairs doing these jabs if they can?t accommodate for mothers with prams. Ridiculous
February 2024 by donna symonds
Appalling surgery, if you can get past the desk staff the doctors they have there are good! But the appointment system has to be the worst ever implemented in the country! It?s so bad I can?t even be bothered writing all the bad things! Trying to move somewhere else!
February 2024 by Klee Papapa
So just came down to get my daughter pricption and only and one thing didn't have the medication it was for her asthma beyond a pulling I get your bizzy but if u wasnt drinking tea gossiping and putting reception staff children first or other family members you wouldn't have half the complaints I was in there the other day some girl walking in spoke to get a emergency app for her mum she has copd no appointment avaible a women walking in with her kid and because the women's family works behind the counter 20 mins she was seen how are receptionist family put first before other patients
October 2023 by Anna Hoang
Poor service. Called to request a private doctor letter but they said it could take 8-12 weeks and pay 30 pounds. Don?t mind to pay more and get it early. I did the same in 2,5 years ago for my partner application settlement visa but still haven?t recevied the letter yet. The surgery need to improve .
September 2023 by Hannah-lyz Rees
Opening times listed as being open til 6.30pm - turned up at 6pm to pick up a script to find the entire place locked up. Zero mention of an early lock up when I spoke to them on the phone. Unimpressed and left us without the entire weekend.Also turned up to an appointment that has been rearranged to find the surgery closed for staff training- again, zero communication and a wasted journey after having to get childcare for said appointment.Communication needs improvement.
August 2023 by nadine finn
Was caller number 1 for 20 minutes and still no one picked up. Gave up in the end.I thought they were trying to make the surgery better?! Nothings changed in years and neither will my review. Shocking!
August 2023 by Ryan Banwell
If I could leave a no star review I would but it still wouldn?t express how bad this place is.You would have to go to some lengths to find a worst doctors surgery.
July 2023 by Ron Paton-smith
I attended the surgery today for bloods and diabetic review. Firstly I required to discuss and arrange further help and advice. I spoke to Vanessa at reception who was excellent and arranged for one of the nurses to discuss and order more urinary supplies. Thank you Jemma and other nurse plus the warm ,efficient help at reception.Ron jp-s
July 2023 by Joshua barsby
Spoke to a lovely lady at reception, she was so helpfull but we got our paths crossed at the start, writing this review as the way the cleaners spoke to me because I had my foot up on a table (I?ve had sciatica for the last 6 months) I thought I?d have a little stretch to see if it would relieve some pain for myself, the words they said was ?tables are meant for glasses not arses or feet? I found the absolutley rude as they were saying it when the elevator doors were closing, I approached the helpfull lady asking did you mention that I was here to the doctor, so we were sorting that out until another receptionist came across with absolutley stinking attitude telling me to leave the premisses, until she realised that she wasn?t involved in our conversation she managed to stay quiet until me and the helpful lady sorted it. Further notice if you haven?t got any communication skills or you?re just plain rude go and find another job if you Carnot speak to people tidy, absolutley shocking behaviour by the staff at bryntirion.
June 2023 by Brian Treherne
Called doctors at 8am told I was caller 18. 36 minutes later got through to be told the doctor will call with telephone appointment. Lost a full day's pay and no call back
May 2023 by Ryan Evans
There all sat in the back room chatting drinking tea I've witnessed them just put the phone down or they just ignore it an watch it ring.. If u manage to get through expect rudeness
May 2023 by Kasey Leigh Rowlands
Sometimes impossible to get through I?d give doctor Isabel 0 stars after the first time seeing the woman the way she spoke to me after I seen her I went to see dr bret and she was so lovely and understanding and told her that dr Isabel told me I was over reacting and it was just mild period pain now I?m under investigation for endometriosis it might have been caught earlier if dr Isabel had listened also the nurse Nicola up the surgery is brilliant she could see I was bottling things up and then I told her what I?d done and she asked for an ambulance to be called she had passed all her patients to other nurses so she could stay until an ambulance came and the nurse practitioner and urgent care doctor was brilliant and so were all the other nurses when I went back for an appointment for bloods to be taken Nicola was brilliant and calming these some of these doctors have helped with my mental health by putting me on medication and listening but their was a few saying I was faking that too and the one receptionist is rude with an attitude and another receptionist I walked to the surgery because it takes forever to get through it was a Monday I said I think my belly piercing is infected and asked for an emergency appointment and she gave me an appointment on Thursday afternoon which was a telephone appointment by then it was too late and there was no saving the piercing
April 2023 by Angharad Powell
Caller 18 for over ten minutes. I am then suddenly caller 22?Cannot get through on the phone. Absolutely shocking.. the phones are blatantly just left on hold.
April 2023 by Sandra James
Absolutely appalling administration, I had an appointment booked today at 10.30 and they hadn't actually booked it and said I have to come back on 13th of April, I am currently filling out forms to move surgery'sSomeone needs to get a grip of this badly run practice before they Contribute to something serious to someone.
