March 2024 by Vanessa Hall
Never going there again, optician really rude and quite unkind. Left feeling discombobulated, awful start to my working week.
January 2024 by PhilipFlamank
I've been to a few different Vision Expresses over the years, but the Bangor branch by far has been the best. Friendly staff, helpful advice, and streamline process.
November 2023 by Lynne Halliwell
Went back with my glasses, were slipping down, he went away to adjust them still not right. Then told me I had a funny shaped head. ?What?. I asked for my money back. Staff really didn?t seem interested.
September 2023 by Dawn Jones
I won't go to another opticians, friendly staff very helpful and understanding.
August 2023 by Ivy L
Mr. Brooke-Jones carried out a very thorough and comprehensive examination of my contact lens prescription. All the optical staff were friendly and approachable. There was a limited selection of frames being a small store.
August 2023 by Henry Thomas
Wish they would answer the phone and was promised a text when my glasses are ready still waiting I may change opticians in the future
May 2023 by R Pitt
Wouldn?t recommend sadly? been a vision express customer for some 12 years elsewhere, this store cancelled one appointment when I arrived as their optometrist needed to leave or they?d be behind there working hours?Went in for the rearranged appointment, felt very rushed, couldn?t get a word in edgeways with the optometrist, was handed off to a shop assistant to do the health checks, was expecting to go back in with the optometrist, instead was taken straight to the wall of frames and told as my prescription had changed I should pick out new frames. The optometrist then left straight after the appointment, so was clearly rushing to leave?Wasn?t really expecting to get new frames, just wanted an updated eye test as I was on my two years. Don?t really want new frames as I have 3 pairs I regularly switch between, so just want to update the lenses in those frames. The sales assistant kept pushing their finance products and buying new frames rather than listening to what I actually wanted/needed.Never had such a poor experience at an optician, feeling rushed and pressured into buying? glad I escaped without buying new glasses and will search elsewhere now?
January 2023 by Lauren Tarn
My other half uses this branch... Well used to. They cancelled appointments but didn't actually get through to him resulting in us wasting petrol on a 60 mile round trip on one occasion. The old team of people in store were lovely (before the pandemic) but last time he went for an appointment to assess his contact lenses there were new staff members in the store and he was pressured by an impatient member of staff. He has dyspraxia and isn't the quickest at taking his lenses out, didn't manage to do it with someone tutting and telling him to hurry up so it resulted in nothing but another waste of petrol and him leaving without a new prescription and feeling thoroughly deflated. Perhaps the staff need some training with regards to dealing with people who have disabilities...
December 2022 by Arthur Jenkins
Hi the staff at Vision Express in the Deninol centre were very helpful and polite and friendly and helpful with the information I needed to know.
December 2022 by Sylvia Roberts
Very thorough and completely professional very pleased with my results and the way I was treated
December 2022 by Marylin Willis
Very helpful,Lovely young women, who was friendly and able to assist me in my requirements professionally.Thank you.
November 2022 by John Evans
A great experience, indeed. I couldn't have wished to be served by anyone with better skills than Ryan and his lady assistant. It was so refreshing to see two people who obviously enjoyed using their well developed customer relations skills.I left the store with a feeling of satisfaction and gratification.Thank you both very much.John Evans
September 2022 by AJ Perkins
Great litte store with a wide range of glasses to view.Staff very friendly and knowledgeable.
June 2022 by Salim Tjk
I liked your service. I would visit only your Opticians at the future. Thank you very much for your help ?
May 2022 by Kaiwen Wu
Hello my name is kaiwen , I went for an eye test to Bangor, and had a very unfortunate time. The lady on the desk who did my appointment, and paperwork was fantastic , kind , and understanding , and a credit to the shop , however! The optician, was rude, would not let me speak to communicate my eye problem's, Everytime I spoke he tut-tuted , and was the most arrogant of any person iv met in a long time , and I'm happy iv not to aquaint him again anytime soon , he was just the same on leaving ignoring my goodbies , but the desk lady made up for that , being very cheerfull. At two points during my examination I nearly walked out , a better Xmas scrooge could not be cast anywhere. But great store if you can live with him .
