March 2024 by liamjamesyjames
Don?t even bother going to this place. Told I can pre book an appointment after having scans. But no. Told I have to ring up at stupid o clock in the morning. And still probably won?t even get an appointment. Then they decide to kick me out of the surgery as I have mental health and they didn?t want to know or even attempt to help. No got to struggle finding a new surgery and go through the process all again.
March 2024 by Paul Jones
Can't get an appointment.. the system in place is rediculous.. NHS is ruined.
October 2023 by amanda castle
The new system of appointments is the worst. 2 weeks I've been trying to get an appointment. I go to fill the form out and they close it. It's full apparently, at 8:06. I need to see a doctor but what do I do??? 0
October 2023 by Lena Stares
It's very difficult ATM everywhere but I do think they all try their best x
September 2023 by James Brook
Although staff are so busy at all times, the practice has done everything for my own health issues.Cannot fault them at all!
June 2023 by weenswong
Margaret St surgery is the absolute worst. They change the way to get an appointment to econsult which only allows people to use it from 7am - 7.30am. Before that it was queuing outside like animals. I couldn't even get an emergency appointment when 111 professional advised that the surgery should fulfill this. I would not advise anyone to join this shambles of a practice. Wouldn't even give 1 star but you have to give at least 1 star.
November 2022 by thomase74
The service is appalling. Trying to get through on the phone is a complete nightmare 45 calls when your unwell is unacceptable. Getting an appointment should not be so difficult! E-consult service is hit or miss last time I tried to use it the system was not available I was told it was because the surgery was short staffed. Referrals to hospitals are not sent you have to chase all the time. You have to turn up in person to request your first sick paper then return for a second time to collect it even though your hospital discharge summary is on their system stating that you've had abdominal surgery clearly meaning that your going to be very uncomfortable and unable to drive. Their entire system is a sham and the needs of the patient are never put first.
November 2022 by Sue Harries
Trying to get through on the phone is a nightmare. And not being able to request prescription on phone is about the most ridiculous thing I've ever heard! My 85 year old father cannot get to surgery and I can't request pain relief for him over phone so I now have to take time off work to drive a 40 mile round journey to sort it out. Absolutely shameful. How would he get a prescription if he didn't have anyone to get it for him?!
November 2022 by Daniel Mainwaring
Hi you okay says the receptionist, no I said (do I look okay?) hadn?t eaten in 4 days, weak and exhausted. Bang on time for my appointment. Cue a wait for 20 odd minutes, in pain needing the toilet that was occupied. Dr was great no issues BUT what?s the point of being prescribed something that?s taken an hour to get to a conclusion, only to be then told by the ignorant members of staff at the pharmacy (Ignorant to the fact that I was clearly in pain and they were quite happy chatting to the delivery man that just came in) that they don?t have it in stock and told to look somewhere else. What if I didn?t have transport! It?s just p#$$ off and die attitude!!What the hell do we pay national insurance for. Absolutely useless!!
November 2022 by Mark Allchin (Ultimate Mods)
Suffering depression and anxiety. Can not speak to a dr or nurse for love or money . I work in child care get a call while working . Call back no reply in 1l0 min break.call at lunch nurse as gone home. Shes not working tomorrow. Try again in two day it's a joke
November 2022 by Kimberley Alexander
Very unorganised, things get lost, receptionist are rude and cause you stress. I only stay because of john barry he is amazing can't fault john barry he really looks after you. He understands and is really helpful. Highly recommend him.
November 2021 by Margaret Begley
We have recently moved to Ammanford and both of us have received really good communications and consultations at the Surgery by the staff and Doctors during this time.
November 2021 by Tequila boy
Margaret Street Surgery have been Brilliant!My mum and dad moved into the area and my mum has dementia.The receptionists have been super helpful every time I contact the surgery with registration and emergency issues with prescriptions and the Carers Lead Helen went above and beyond to assist in anyway she could with helping my dad and myself with help and guidance.They have made me feel supported at a time when I have felt I am losing my mother more and more each day.
November 2020 by Jenni Lind
Sorry to say but absolutely terrible. Most of the Doctors and nurses are great but the reception is so unorganised!!! Every time I go either my prescription hasnt been done or is lost and twice now I've booked an appointment to arrive to be told theres nothing on the system so have to rearrange time off work for another one! Worst surgery I've ever been too!!
November 2020 by Jason Brody
They provide standard services, I've been going here for almost two years regarding my transgender issues and also my mental health issues. The doctors don't seem to understand what the hell they're dealing with and either ask me what they should do or prescribe me the wrong medication.They have sent my blood test to the wrong place twice so I have been waiting for almost three years for nothing and I am beyond stressed!! I have tried ringing up the doctors to be told I will be contacted about where I am at in the stages and have been told nothing. My whole life is practically on standstill because of their ignorance to help me. Just tried ringing through about my medication, waited in line for a call that lasted more than half an hour and when I got through they hung up on me. May I add this is not the first time they have done this to me. Not very impressed. At all. I've been thinking of taking this further as at this point my life feels unlivable.
