February 2024 by Pete K
Generally the staff here are really helpful (which is why this isn't 1 star).I'm new in Wales, and want to learn the language. I bought a dysgu cymraeg workbook for the South Wales Sylfaen course off the shelf here last year, but I then realised it wasn't an up to date copy (it needed to be 'Fersiwn 2'). I took it back and they agreed to swap it, and order me in the correct book. I then started using it in class, only to find it wasn't the one it should be - the Waterstones staff member had ordered the North Wales version. I went in to explain their mistake and ask for it to be changed to the correct version but they said as I had started writing in it there was nothing they could do. I have had to order the correct version and they have said I will have to pay for it.Now. I have a long term health condition which causes me fatigue, brain fog, and a bunch of other things too tedious to list. I'm not good at causing a fuss in store, of the sort that might make it easier to offer me a free (or even just discounted) replacement than continue to double down on their mistake. Even just trying would take a couple of days to recover from the effort and stress of it. As it is, I've been wiped out all afternoon just from going in and basically being told it's my fault for not noticing their mistake. The person at the till did apologise but I will certainly think twice before shopping here again, if I have any alternative at all. I used to love Waterstones but this has really left a bad taste.
December 2023 by Michael Kelly
Very efficient staff.
August 2023 by Baku
Amazing bookshop
August 2023 by Finley Willis
We walked in the shop and she was on me and my adhd cousins case.Then as she was sat on the floor and was reading a Harry Potter book and she walked over to us and said the children could not open the books so we went ok then she said we need the spines in perfect condition for those who WANT to buy them.Would not advise to go there with children with any children as they don?t like them?I believe her name was cloe tillstun
April 2023 by Alison Watkins
I called to see if the book I wanted was in stock. The lady I spoke to offered to put it by for me to collect as I was a distance away. Staff at Waterstones are always extremely helpful. They?re obviously recruited with care. When I collected the book the lady was friendly and knowledgeable.
April 2023 by Becky Dey
Have used this branch several times and even though a small shop in comparison to their others, they have a good selection and the staff are amazing. Extremely helpful, informative and welcoming.
January 2023 by Dai Solo rider
Good place just had a look today
October 2022 by Holly Day
Small store, only 1 of several titles. Most surprising for a university town! Needs a bigger store to compete with the 3 or 4 second hand bookshops here.
June 2022 by Lindsey Wells
Great variety and very pleasant and helpful staff
May 2022 by Leonie Doran
Staff are knowledgeable and helpful, easy to request orders for products you want or if things are out of stock. Small section of interesting board games and reading related gifts/ parephenalia. Small children's section, extensive fiction selection. Never feel rushed when browsing. Very cool selection of maps :)
April 2022 by Louise
Lovely staff who know their stuff. Also hold lovely events
January 2022 by Adam Edwards
Friendly staff and a wide range of books to choose from.
January 2022 by Breeyn Reeves
I adore Waterstones!!! I wish I could live there
November 2021 by Vicki Evans
Friendly staff, great selection of books
October 2021 by Paul Roberts
Great little shop. Lots of books to choose from and peruse, without the feeling you are going to be asked to buy anything.Wear your mask as it is the rules in Wales.
