October 2023 by Tony Clarke
The old work glasses had seen better days. New spectacles sharp as a pin.Excellent job.
August 2023 by Peter Broster
I usually find places like opticians very clinical, like you are just a number to be processed. I was pleasantly surprised to find the staff here very engaging with a human touch and a very genuine understanding that not everyone finds these visits easy. Thanks guys
July 2023 by Andy Smith
Before moving to Wales of been a happy customer of Specsavers for 15 years. That was before I encountered the Aberystwyth franchise. If you didn't know it is a franchise business so the service depends totally on the franchisee. I found them unresponsive, lacking appointment times, said they would make changes to my lens prescription and didn't and, seemed to lack much in the way of enthusiasm. I've transferred to a local independent optician and am happier for it
June 2023 by Ian Bell
I have had nothing but good experiences with Specsavers in Aberystwyth. Over a good number of years, the helpful staff from the management down have made the need to have sight corrected an easy experience. On the rare occasion of an adjustment being required, this has been carried out without fuss and even nose pads replaced whilst waiting.If I wasn't happy, I wouldn't keep going back!
June 2023 by Deborah MacIntyre
I think I had a really good optician this time because these varifocals are absolutely right for me. Everything looks so clear and well defined! I love them.
May 2023 by Chloe Robinson
Worst Specsavers I have ever experienced!! I had an appointment for 11.10am this morning but had unexpected car trouble and called to explain this might make me 5 minutes late. Which the receptionist told me it would be fine and she would pass this information on. I arrived at my appointment 11.13 I was 3 MINUTES LATE!! And I got turned away and had to rebook my appointment for another day which is 3 weeks away. It takes me over an hour to drive to Aberystwyth as well, I won't be returning to Aberystwyth Specsavers and can't believe the lack of respect I was shown.
May 2023 by Jennifer Vaughan
I. Found. My Glasses great. I. Can thread my needle. Now, I. didn?t find it a problem as you said. I might with. The new lens so far so. Good,?
May 2023 by pam ton
Been going to Specsavers for many years. The lovely Mr parks is excellent... staff are very helpful and friendly ?
April 2023 by victoria ramos
The actual optician is very good and friendly, but thats were all the positive stops.Customer service from the floor staff members is almost non existant. Girls have constant attitude whenever you talk to them in person or over the phone. The male staff just too busy chatting with their friends who came in to see them.(This is from my last visit to this store). I spend over 30 minutes choosing glasses and felt super uncomfortable asking for help. I really should of just walked away there and then. After I spent almost £300 on a pair of glasses,nobody informed when they are ready, and cherry on the cake was that i HAD to make another appointment to get the altered. Its absolutely absurd. I suppose you can make standard "covid" excuse or something, but i shall not be returning.
April 2023 by Shaun Williams
Very unsatisfactory, I took glasses in for repair and was told it would take 2/3 day and they would let me know when ready after 3 weeks I rang them to see if they were ready and they said yes so went down next day and to my disappointment I don't think they had done anything apart for put a screw in arm that was to long and len were covered in finger prints.They were supposed to put new hinge on lens so after complaining and waiting 15mins to sort out I was told the man who does repair would be in Monday and could I leave with them till then so still no glasses, very poor service. ?
February 2023 by dafydd richards
Excellent service, went I with loose arms on glasses, a lady fixed it in few minutes and free of charge
January 2023 by Amanda Wells
My husband and I have both received excellent treatment today both during our eye tests and with the help and advice in choosing our glasses. It was also cheaper than the glasses we had researched on line We are also thrilled at our choices. Very friendly store.
January 2023 by Charlie Coombes
Excellent service amiable staff.
November 2022 by N Phillips
Very efficient, kind , attentive and communicative; the eye test also pre and post test were excellent, thanks
October 2022 by Owen Fussell
Good service all around. First visit I got lost - I called and they kindly directed me to the door. Eye test want smoothly and all was explained clearly. Today, this was followed by a contact lens 'teach'. I was assisted by Bethany who was knowledgeable, kind, patient and had a great sense of humour. She is lovely and an asset to the store. Cant fault this place so far - highly recommend.
