August 2023 by SLe Pine
Ceris was very nice and helpful and saw me immediately to help with my specific issue. This has been the best customer service I've gotten from a bank in the UK thus far.
July 2023 by Charles Farayi Zinyama
The customer service from a staff member James was exemplary. He was knowledgeable, polite & extremely helpful. We had also just got married at the weekend & he gave us a box of chocolates to congratulate us.
April 2023 by Denise Gurbuz
Nice place but REEEAALLLYY slow and small
March 2023 by IJC
Went to pay my ovo electricity bill today and they wanted to charge me £10 for the privilege. Well up yours Nat West and OVO, your greed is obscene.
January 2023 by Llanavis Davies
I don?t want to jinx it but I?ve previously experienced awful customer service at other banks. I?m new to NatWest but I received great service today and was offered assistance from two staff members on two different occasions who were chatty and friendly and helpful as well as informative. My previous financial institution was Nationwide and Aberystwyth branch outright informed me that I was not to come into branch again as I opened my account online. This is even though I had two other products with them. They were very rude which is why I?m switching all my stuff out of them. NatWest currently feels like a breath of fresh air. If you are planning on opening a bank account and live in Aberystwyth I recommend NatWest and to avoid Nationwide completely.
November 2022 by karen griffiths
Lovely friendly and helpful staff
