September 2023 by David Kinsey
Great Screwfix store, staff always very helpful and friendly.
May 2023 by Vinny Bailey
Thank brill service
December 2022 by Allan Madden
Always first class service, and value for money
November 2022 by Geoff Harding
The staff in Pontypool Screwfix are so helpful and knowledgeable. Go there most days.
November 2022 by William Pincott
Very helpful staff ...quick service
January 2022 by Andrew Bailey
Very helpful.great service.
November 2021 by Saint Jude Woodcraft
Good service, friendly and helpful staff
November 2021 by David Shephard
They don't stock as much and u need to wait upto 48 hrs to get after waiting ages to be servedI can buy the same products from amazon and cheaper deliver to my door the next day
November 2021 by Carl Johnson
Very helpfull good service ordered my items awaiting collection . Social distancing is good
November 2020 by sarah beckford
great for all D I Y needs staff very helpful
November 2020 by Craffer Johnson
Order in advance and text message you when ready to collect, queues are generally short.
November 2020 by Rhiannon Holpin
I just went to Aberbeeg spoons with my 6 month old baby in the pouring down rain as my partner is so inconsiderate and decided that he wants me to pick up a hammer. Today. Right this second or it wouldn?t be available later for pick up (probably lies) as he?s in work until 6pm.Anyways, I get there and the lovely woman is so helpful. She sees me about to get the pram out and she tells me not to bother sorting all the pram and rain covers out as she will bring my item right to my car for me. I gave her my order number and she brought the hammer - that I?ll probably end up whacking my partner with if he sends me out with the baby in this again- straight to my car. I didn?t catch her name but I just want to thank her so much.Lovely customer service from her. Even though she was and probably has been out in this weather all day already. Thank you so much again.
November 2020 by Sam Haywood
Be warned when paying with PayPal for an item that may show as "in stock" on the website it may in actual fact not be in stock. So you'd expect that you'd get a refund, oh no you have to wait for the item to come into stock for them to then refund your money, so this whole time Screwfix are holding onto my money and earning interest on it while I have to go else where to buy another item. I couldn't even use the money I paid for the out of stock item to buy a more expensive version as I would have had to pay the full value and yep you guessed it, wait untill they moved the item from thier wherehouse to the store before I could get the money refunded. The item in question was a carbon monoxide detector which was to replace a detector that was sounding at home so I needed to find out if I had a faulty detector or Carbon monoxide leaking back into my house. So it was a matter of life or death. I was met with a lack of empathy and no discretion. How a company can expect to accept modern payment methods and then expect to distance it's stores from it's website ( which I had ordered a same day click and collect on ) is mind boggling. A member of staff in the store asked me if I had a screen shot of the page showing it in stock? ( I don't tend to do that as Argos and every other retailer who offers this service seems to be able to do it without fault) Then came the " are you sure it was showing in stock?". " It's IMPOSSIBLE to show stock if we have none". So here we are either I've had a stroke or randomly decided to let my family die, who knows ? But it couldn't possibly be a mistake by Screwfix.If you plan to buy from screwfix don't pay with PayPal because after a lengthy discussion with customer service it became apparent that the billing system they use isn't robust enough to issue credit notes on active orders paid for with PayPal and that prevented me from giving them more money to buy a different detector ( Crazy I know). 10 out of 10 wouldn't shop there again.
November 2020 by Wyndham Young
Helpful staff and local and if they haven't got it in stock you have it next day after 12 noon, and no problem exchangeing anything ??.
November 2020 by Jeremy Wilkins
Greeted by smiling staff every time I visit, great experience and knowledgeable and helpful staff
