March 2024 by jess lewis
I?ve been an avid charity shopper for years but will never step foot in this one ever again purely as the manager is not a nice lady at all. She is rude to many, never accepts responsibility for her behaviour, and has upset too many people with her brash and brusque attitude, and for what?! The amount of google reviews suggesting the same is alarming, frankly. I suspect also, that she is profiteering greatly from the carpark at the back of the property and makes NO effort whatsoever to assist when the carpark management company come after her customers for SPENDING MONEY. Bad, bad form. Awaiting the excuses.
March 2024 by Georgia Williams
The manager here needs to go! What a horrible attitude?bought a sofa here and parked in a space outside and the manager threatened to report us for parking outside? even though we collecting from her charity? Was shocked to see how she spoke to the staff members when it was busy? very rude.(Don?t park in the carpark behind, although she says she will let them know your registration so you don?t get a fine? you will always get a fine as she does not sort it)The smell in a charity shop is usually musky and charity shop smelling but upon bringing the sofa into my home it was very apparent the smell of weed and animal urine was so strong! Absoutely shocking that they would even sell such a thing? when I tried to speak to the manager I was met with a mean attitude and complete denial that it was bought at her charity???Would honestly avoid this charity, purely because of the vile manager here? had me in tears because of how mean she was and the fact she had sold me a sofa from a drug den.Do not recommend?
January 2024 by Cerianne MADDISON-EVANS
I will never step foot in this shop again ! The manager has no customer skills whatsoever! I purchased a dressing table to upcycle & the wrong item was delivered while I was out & I also realised that I had been overcharged . When I contacted the manager she was so rude & arrogant , had no intention of resolving the issue, said it was my mistake, insinuated that I was lying & hung up on me ! I have now contacted Trading Standards and have been given advice . How she is allowed to run that shop I will never know ! So unprofessional !
December 2023 by Chris McEneaney
Utterly shocked with the way the manager spoke down to me here. I had previously arranged a time with her to drop a large amount of donations to the charity, however when dropping off I couldn?t see a member of staff to direct me where to put them. When I tried to find someone at the site, the manager immediately started shouting at me that I shouldn?t have used one of the doors that was staff only asking me who do you think I am and basically accusing me of being up to no good in the staff office!! Obviously I was outraged - I had come to donate some lovely things we had chosen not to sell - to be greeted like this was extremely rude and unprofessional and I ended up refusing to leave the donations with her. I instead chose to give them to another charity who were extremely helpful and seemed to actually be grateful for the donations. Very sad really as I feel like her lack of professionalism caused the charity to lose out.
October 2023 by Andy Williams
Had quite an unpleasant experience here collecting paid goods in the form of furniture. Collecting on behalf of someone else, however, the furniture was literally putrid in smelling of urine and some other banned substance.The manager a so called lady was a piece of work and my advice is as follows to anyone considering this place.1. Shop elsewhere.2. Avoid the manager if you do shop here.3. Thoroughly inspect the furniture for hidden nasties.4. Shop elsewhere.To the manager.....quit whilst your ahead or get appropriate training.
October 2023 by Georgia kay
What an awful manager! Bought a sofa set from here, arranged to collect and the manager was not helpful at all, extremely arrogant and rude.I can see in general from reviews other people have had a bad experience with the manager being rude. Will never come here again unless you change the manager.The way she spoke to the members staff was horrific too?Something needs to change here, it?s has the potential to be much better but the manager is a severe let down. Hope she reads this to see that she needs to change her attitude & perhaps get some classes in manners and how to manage professionally ?
March 2023 by Miss Morgan
Wow this shop really is a little gem. Great selection of items it?s like Aladdin?s cave. Hundreds of books and very reasonable prices. 100% worth a visit
December 2022 by Paul madigan
I was looking for a table lamp seen one in the magic cottage abergavenny for £10 but the shade was wobbly as the screw was missing to tighten it down in asked if she could do it for 5 and she was very rude I only needed the lamp for party bulb I wont be donating stuff there again totally un proffessional person
October 2022 by Ed David
I had a great experience! I bought 5 DVDs for £1, with plenty of options to choose from, and the lady serving me was very pleasant and quick to serve. The shop is easily found near Morrisons and I highly recommend a visit :) I'll definitely be coming again. Thank you.
October 2022 by Elizabeth Farrell
Magic Cottage is a Treasure Trove..realistic prices..many bargains to be hadStaff always helpful
October 2022 by Josh Garton
Amazing shop really good prices and a nice group of people running the place! highly recommend ??
October 2022 by Ellie Garton
Very good shop highly recommend great prices friendly staff
October 2021 by Dean Williams
Awesome shop loads of Bargains ????
October 2020 by Tony Reynolds
The Magic Cottage is a real curiosity shop in the market town of Abergavenny is a large shop full of everything and something for everyone. A huge selection of books, dvds, cd's, toys (huge childrens department), clothes, huge homeware section and lovely quality bric a brac, craft, electrical items, and a whole lot more. Well worth a visit
October 2020 by Daisy Roberts
Extremely rude ?manager?; extremely high prices - £5 for a used book?! Suspect it will go bust very soon. AVOID!!!!
