November 2023 by Tom Fletcher
Time wasters. Had my son booked in for a contact lense trial for over 3 weeks, only for them to tell us when we get there that they don't have his prescription in store.
October 2023 by Vicki Baines
Excellent customer service from beginning to end of my appointment . Thank you Team
October 2023 by Joyce Smith
I am very pleased with the service and advice that I was given at Specsavers Abergavenny.
September 2023 by Maria Perry
Outstanding professional service from Ieuan from information to order and collection of specs
September 2023 by Ade Parrock
Second to NoneI attended for an eye test on the 28th July 2023 and was seen by the Optometrist called Emily in Specsavers Abergavenny.I have had many eye tests before, but the attention to detail that Emily went into and the willingness to listen to my concerns made me feel valued as a patient and with clear explanations, Emily helped me to understand the status of my eyesight and the necessary steps for maintaining optimal eye health.I would highly recommend Emily to anyone.Ade Parrock
August 2023 by Ray Ryota
Awful. Walked in to get my glasses tightened and ended up getting completely ignored for over half an hour even when no one was in the store. Some staff even went as far as to show the other her husbands prescription right next to us. One even went as far as to come up to my friend, ask about their bag and then walk off again.Completely unprofessional and I'm quite unhappy
August 2023 by Peter Gray
I done with Spec S AbergavennyPrevious bifocals took weeks to arrive, multiple wasted visits to then outlet to be told - ' not arrived'Parking that as a 'one off' issue I ordered a set of single prescription lenses ( inserts) to fit my safety glasses.Rearranged my day to collect, tuned up per appointment only to be told 'not arrived, don't know when'I STRONGLY recommend staff at this outlet learn to use 1) email 2) mobiles and landline telephones to advise customers of problems and avoid WASTED TIME & JOURNEYS.Customer contact is non existent and at the moment i have no idea when my inserts will eventually arrive.As far as I am concerned I am now done with SpecS Abergavenny - once my lenses have been supplied I will find an alternative optometrist.
July 2023 by MrValleyboy56
Just had a full check up as I suffered a stroke about 16 weeks ago and I must say the staff an optician here are exceptionally good full check up and letter for me to take to my doctor, they were very helpful and attentive full marks from me thank yoi
July 2023 by Sarah Phillips
Everyone lovely, i was seen straight away. Fab collection of frames.
June 2023 by Sharon Dobbs
Awful, booked an appointment for 10 today as it?s my only day off this week! When I went in I was told to sit at a desk with a girl. She asked me my name then a girl behind me asked her to come over to her. They were whispering to each other. The girl came back to the desk and told me that I was sent to message cancelling my appointment as they had an emergency appointment came in! I did not receive a message at all. She gave me another appointment for another day as they are full today! Even tho there is a sign outside saying they have appointments for today and to walk in!! The two girls were so rude, couldn?t even raise a smile. Won?t be going there again!
June 2023 by Vera Young
Excellent personal service
April 2023 by T Mm
Optician really good. Staff confusing. You go from one to the other. Prices go up and up . Then when you ring for your glasses...we are short staff . Not processing .glasses till afternoon. Really.
April 2023 by Sue Hughes
My new glasses are great comfortable to wear
December 2022 by Dyfed Bowen
Lovely staff made me feel at ease
November 2022 by rachel herbert
Great range of glasses ,to suit all tastes and ages , with the offers the prices work out as very reasonable too .
