July 2022 by Meredith Northover
I was helping a friend with opening a bank account, called twice before going into branch to make sure we had everything we needed. But after arriving and waiting were told we could try it online but neither member of staff knew if it would work! Absolutely hopeless customer service and abrasive members of staff. Went to co op Bank and easily opened an account with them.
July 2022 by Gareth
Wondering if I can't get a job here seeing as how few hours of the week you're open it must be a doddle....On a serious note how is someone who works a full time job supposed to access the banks services depositing cash etc when you're closed weekends and by 4.30pm weekdays?
June 2022 by Robert Prigg
Poor service?.. had to wait ages to be seen to draw my money out as it was larger than I could do on the machine. All because they don?t have enough staff
January 2022 by John O'Sullivan
If you like queues, this is the bank for you.After seeing the decline of this once great Newport bank, I've changed to Starling. I can pay in at any Post Office, the app is brilliant.
December 2021 by Paul Reynolds
Very annoyed made a trip into town only to find the branch is closed temporarily !!!!No mention of this on the website an hour of my time wasted ..."UPDATE YOUR WEBSITE NATWEST STOP WASTING MY TIME !!!!! "
September 2021 by Rachel Stokes
Natwest investment (CTF Fund) - have basically taken my money and not replied to me for over a month. I was advised money would be received in July - now nearing the end of August and nobody is contacting me.
August 2021 by Kyle Webber
Like 99% of your customers, I work 9-5pm Mon-FriBank opens 10-3pm Mon-FriHow the f... am I supposed to pay money in?Oh here's an idea that doesn't take a f...... genius, open 10-3pm Tues-SatYou can have that one for free, unlike most bank accounts.
August 2021 by Alexander Turner
The bank itself is nothing special or bad, but the waiting times are pretty abysmal. I can?t recall a single time I?ve been able to just pop in and get sorted in 5/10 minutes. It always a 30-45 min wait.
August 2021 by Hilary Harrington-Smith
Having to stand in the same queue as people who need to see a bank financial person, it means for people who just want to deposit cash, the cash macines stand empty whilst people are having to queue for over an hour outside to use a cash machine
June 2018 by Abigail Wright
Fantastic staff very helpful
November 2017 by Helen Watson
I am trying to advise you when I am going on holiday abroad. I was advised I would be in a queue on the telephone for 5/10 minutes. What are my options. Unable to get to the bank.
September 2016 by Beth Booth
Just had THE best customer service from Kelly. A very patient employee who dealt with my query promptly and took no rush at all. A pleasure to deal with thanks
May 2016 by Christopher Wilson
Interior is very modern! Staff is extremely polite, helpful and friendly.
