November 2023 by Bryn Jones
Appalling.Having seen advertising that implies a commitment to the high street I decided to move my business there.I arrived in the branch in Abergavenny at 4:10. When I got to the head of the queue I was told that the branch shuts at 4:30 so there was not time to open a new account. I was advised to return at 10:00 the next morning.I stated that I would have to take a day off work to do this and that I would only be able to return at a similar time. This apparently means that I cannot have an account unless I go online. As the whole point of moving my business is to reduce my online presence this is hardly helpful. (I have since discovered that they open on Saturday mornings, but they did not bother to tell me that). There is also no option to fill in a paper application.I hunted down an e.mail address for their customer service on their website. The response I got was that this is an unmonitored mailbox.I contacted them through the website about why they publish a defunct e.mail address and received a message that did not even attempt to address the issue.I replied to this but this is also an unmonitored mailbox which was not mentioned in the message.The only options left are to phone but the whole point of me getting a terrestrial branch is so I don't have to do this. It stresses me very rapidly and that is not fair on the people on other end of the line. The final option being to complain in branch. Return to square one.I cannot believe that any organisation could have such a substantive failure in customer service. Especially for new businessman.Edit.I think the response from Nationwide says it all really. I have been trying to use a high street bank because I do not want to end up shouting down the phone at people so they tell me to use the phone.Further edit.I find it very interesting that having not had any reviews of this branch in six years, a couple of days after my bad review two glowing ones turn up all of a sudden. I am not accusing anyone of anything but yes, it is interesting.
November 2023 by Owen Rhodri
Ben and Rhi did an excellent job in describing and setting up an ISA for my mum who was unsure of her options.
January 2016 by Kieran Lewis
Walked into the branch for the first time yesterday, and today I walked out with a current account bring set up and everything being moved from my bank!
Extremely professional staff, I spoke to a member of staff named Mark who was very helpful. I found something online but I wasn't able to explain what I was looking for to him but he tried his best and in the end he figured out what I was after.
Now all that's left is to set up my savings accounts and I'll be a very happy guy.
November 2011 by John Edwards
This branch closed in 2009
