February 2024 by Victoria Jones
Terrible experience with two staff members, Justine and Michelle. Their level of care to patients is abysmal. Apathetic, condescending and rude. This pharmacy used to pride itself on patient care and understanding however it now seems that patients and customers are a mere inconvience from staff members and are made to feel that they are a mere interruption their gossiping in the dispensary section. The phone is never answered and then when late in the day you manage to get through you are told that you should not come to the shop after 6 as its the emergency hour- more like the staff slacking hour as you then walk in to no other customers it being dead and them all stood doing nothing and talking, whilst speaking down to you like you are a child for daring to ask to come in during that time.
January 2024 by R E
Always a strange tense atmosphere when you arrive. Pharmacists are usually helpful but some staff treat customers with contempt and it's difficult to understand what you've done wrong to deserve an attitude, on the flip side there are other staff who can't do enough to help you, surely someone has picked up on this?. Wait times can vary from instant to 40 minutes but they are insanely busy most of the time.
January 2024 by Mark Blacker
Appalling no other word for it
October 2023 by Gavin Thomas
This place has become a joke since COVID, you'll be lucky to walk in and get anything prescription or simply a purchase in less than 5 minutes.Today's experience, arrived at 13:00 queue out the door 13:10 finally got to the counter handed in the prescription.The wait begins, people leaving saying they waited 30 minutes to pick up theirs.You can literally watch staff doing prescriptions and putting them aside for people who aren't even in the store!Priority is all wrong, people waiting should be dealt with first and people picking up at a later date/time second it's just basic customer service surely?Even the store phone being constantly ignored, it was ringing almost the entire time I was there.Anyway 25 minutes total time to pick up something that should take 5The service here is we'll be low average with no thought given for customer service, I'm not sure if there are quicker pharmacies out there but this one is definitely not run at a standard I'd consider acceptable
September 2023 by Sabina Lewis
Clean, bright, busy pharmacy with plenty of over the counter medications and personal care items and gifts available. Advise is available from duty pharmasist.
July 2023 by Sarah Mclernon
So I called 111 on Saturday as Mt son had a ear infection turned up at 15.25 as told to, to find out the shop pharmacy is closed but opening and closing on Saturday us meant to be until 17.30 so closed at least 2 and half hours early and my son could not get his medicine until this morning. Not good at all
March 2023 by Michael Howells
Been going to this branch of Sheppards for the llast 15 years but after today no more, I was outside at 9.00 this morning to drop off my Prescription only to wait until 9.10 for them to open even though there were many people inside just talking, by the time they did open the door there were 15 people outside waiting to get in, I then had to wait another 15 minutes inside waiting to hand my prescription in for collection later even though again there were many people standing around behind the counter just talking leaving just one person serving customers. I returned at 12.10 to find a queue outside and the staff were operating a 1 in 1 out system only no one was allowed in again I and many other customers had to wair outside. Eventually I did get to the door and a very rude person asked me what I wanted I told her I was picking up my medication after giving my name and address she slamed the door and I had to wait another 6 minutes before she returned to the door with a bag of medication and told me ther were a number of items owing and I would have to return in a few days to collect them when I told her this seems to be a regular thing she snatched the bag of medication back and said in a raised voice dk I want her to return all the items and I could go to another pharmacy I took my items back and asked for a missing slip she again slamed the door to return in a further 7 minutes with the slip. I have never ever seen such poor Customer Service in all my life and will never use this Pharmacy ever again once I receive my missing items.
November 2022 by L
Best chemist in Aberdare there always busy but always have time for you and chat if you need some help with medical information.Best place to go if your giving up smoking they have helped me big time iv gone from smoking 30 or more a day to 2 in morning.Big thank you to the staff they worked very hard when covid was in lock down never went with my prescriptions.
November 2022 by DarkAngel_____
Best chemist in Aberdare there always busy but always have time for you and chat if you need some help with medical information.Best place to go if your giving up smoking they have helped me big time iv gone from smoking 30 or more a day to 2 in morning.Big thank you to the staff they worked very hard when covid was in lock down never went with my prescriptions.
November 2022 by Private
Best chemist in Aberdare there always busy but always have time for you and chat if you need some help with medical information.Best place to go if your giving up smoking they have helped me big time iv gone from smoking 30 or more a day to 2 in morning.Big thank you to the staff they worked very hard when covid was in lock down never went with my prescriptions.
October 2022 by L B
Best chemist in Aberdare there always busy but always have time for you and chat if you need some help with medical information.Best place to go if your giving up smoking they have helped me big time iv gone from smoking 30 or more a day to 2 in morning.Big thank you to the staff they worked very hard when covid was in lock down never went with my prescriptions.
October 2022 by DarkAngel______
Best chemist in Aberdare there always busy but always have time for you and chat if you need some help with medical information.Best place to go if your giving up smoking they have helped me big time iv gone from smoking 30 or more a day to 2 in morning.Big thank you to the staff they worked very hard when covid was in lock down never went with my prescriptions.
October 2022 by Charlotte D
I collected a prescription in this chemist earlier this week (I normally use aberaman or cwmaman) while I had no problem with my own service I did overhear the lady pharmacist and another staff member talking very rudly about a customer on the phone. After the phonecall ended the staff member said to the pharmacist "its not as if she's 100 she's only 69 she just can't be arsed can she" really no way to speak about any customer never mind an elderly person who was clearly struggling to get to the chemist in person!
September 2022 by Aran Morgan
The girl at the front desk was smiling and polite and friendly so that's why the extra star but that was the only good thing really, other lady (pharmacist I believe) very unhelpful, rude and dismissive. Perhaps a change of job or location if you're really unhappy/stressed might help?
September 2022 by A Morgan
The girl at the front desk was smiling and polite and friendly so that's why the extra star but that was the only good thing really, other lady (pharmacist I believe) very unhelpful, rude and dismissive. Perhaps a change of job or location if you're really unhappy/stressed might help?
