January 2024 by max mason
forgot to leave a house number on my parcel, took time out of his day to call me an reschedule delivery. very helpful very polite staff
December 2023 by Adrian Elliott
Very helpful and kept keeping me up to date with my item
December 2023 by Paul Gower
What is the point ? only open two hours a day, shocking service even complained to Royal Mail, still nothing done. Only got home delivery the other week 2 days out of 6 as our normal postie was on holiday.
December 2023 by John Stoate
Friendly staff at the customer service point. Wish they would open for more than 2 hours a day though...
October 2023 by furgie 01
It?s shocking how they say a time but never knocked the door twice I?ve missed my parcel now I?m not happy at all
August 2023 by J Lowe
ridiculous opening hours. enough said
July 2023 by Gareth Parkman
Find it really relaxing a great atmosphere and much better prices than anywhere else.My favourite shopping centre.
July 2023 by Sam Parker
An absolute shambles of a postal service in this Aberdare area. I've lived in a few places but the RM delivery service in Aberdare is the absolute worst of the lot. The staff should be ashamed.The inconsistency of the deliveries is by far the worst. Tracking will always show as "delivered by 3pm". Why can't they give a more accurate timeframe? Every other town/city I've lived in or visited has a service where a better estimate is given, i.e between 1 and 3pm. By 3pm means I just have to sit in waiting from 9am until 3. What happens most of the time is the van comes round at around 1pm, it pulls up down my street, they do all of the letters first around the area and then start with the parcels. Why? Nobody needs to be at home to receive letters, so why make someone who is obviously sat at home waiting for the parcel wait the extra 30 mins?With this is mind, there's been occasions where I had a sleep in until 8:30am and they've banged the door at 8:05am waking me up. The goalposts forever move and now when a parcel is due to be delivered I have to be up and sitting on the sofa at 8am waiting around until usually gone 1pm on the off chance they decide to deliver at 8:05am. Why can't the Aberdare postal team provide a more accurate timeslot like everywhere else?Today really annoyed me and prompted me to leave this review. I was up and waiting (the usual "by 3pm" showed on the tracking). I had to nip out for 10 mins so left a card hanging on the letterbox saying I'm back in 10 minutes and saying to put the parcel by the front door. I come back, posty had been, they moved the card to post a letter. A bit later I had notification that delivery was attempted and nobody was in. It turns out that yes, that postman who saw the card and moved it to post a letter had my parcel. No missed delivery card left and it wasn't left where I requested (it wasn't a signed for parcel, so no reason for them not to leave it). Utterly useless.
July 2023 by Bamboozled
I've waited in all morning for a parcel, spoke to the post man at 10.30, he said it would probably arrive around 12.00, he doesn't do parcels, tried calling the office, no answer, it's a tracked parcel but when I track it I get no idea of a time slot, why businesses use royal mail is beyond me
May 2023 by Justine Thomas
Paid £5 for delivery in 24 hrs abd they said my property was inacessible, royal mail is lazy and a bunch of liars
May 2023 by Ricky Pearce
Never get hold of you for your par els I believe they must be keeping them for themselves
April 2023 by Asl Asl
Friendly person working there with long beards . Opening times could be better
April 2023 by Thomas Gunn
which part of leave parcel at a neighbours house if no answer do ur staff having trouble reading ??don?t put it as a option if u have incompetent staff that can?t read .
April 2023 by Julie Llewellyn
Dreadful company we are lucky if we have mail once a week!!what on earth is happening went to the sorting office to complain asked for manager he was in a meeting you just can't get answers from anyone there..why is nobody higher up reading these reviews and doing something about it!!had a mesg last sat royal mail will deliver your parcel today waited in all day and no parcel arrived..the service is not good enough..
April 2023 by Ddraigwarrior Jenkins
This place needs to be shut down. Paid for special delivery, had a message to say a date and time, and they didn't even post my parcel for mother's day. WHAT A TOTAL MESS!
