October 2023 by Sam Parker
Utterly useless here.When you get here there's always massive queues, not enough staff and the ones that are there just aren't very efficient. Normally I expect to wait at least 20 minutes to be served. They offer several services and I'm usually stuck being people who want money out, then some of it in coins, then some stamps, then some lottery tickets.I'm a full time and established business owner. My business sends off many thousands of parcels a year. When it comes to royal mail, we weigh up parcels and pre pay labels. Royal Mail themselves have told us as it's paid for in advance, all post office staff need to do is scan the parcel and put it into a collection bag. Other post offices know this and do it. Here though, the guy working there will make me put every single parcel on the scales, get a weight, match it up to what's on the parcel and even start questioning the size of parcels ("that doesn't look like it's a small parcel"). It makes quite a quick process turn into a much longer process (plus having to queue for 20+ minutes before) and thus causing more of a queue for others.He's quite rude as well. If we ever were to make a mistake and the parcel is oversized/overweight, it will be flagged up when in the network and it's our customer(s) who would be billed the excess (it's never happened before). Yet he's always so argumentative never grasping that as it's pre-paid, it's us who are responsible (a different story if a label was purchased in store and they weight it wrong and undercharge), going as far as shaking his head, smirking and telling me I'm wrong.Unfortunately he's trained the staff to all do the same thing with weighing pre-paid parcels turning a fast process which they simply take a cut of the postage I already paid into a much longer process.I dread going there because of this and will avoid doing so other than on the few rare occasions that I have no choice. Had it not been like this, we'd be sending many of our 1000's of parcels a year via this post office.
May 2023 by Gavin Thomas
Several times I've visited this branch this year, each and every time I'm stuck in a queue that wouldn't be there if they had decent staff levels. The tills are often staffed by 1 or 2 people leaving some positions empty meaning people have to wait excessively long times just to get served.[Edit] thought I'd edit this review a little, tried visiting this place today to post some items. It's not my local post office but it is definitely the main one for Aberdare.I chose to use it as I was in Aberdare town, turns out I couldn't!The place closes for lunch for a whole hour, it makes little sense to me to close services like this for lunch and also makes me realise why Post Offices are closing left right and center.Royal Mail and the Post Office really need to address the issues of accessibility as there are so many more ways to access services provided by them these days and closing during times people expect them to be open simply provides people with less of a reason to go there.
February 2023 by Jing Chan
It is a friendly post office, staff very nice and efficient, I need to visit this shop every week, never disappointed me. Long queue sometimes but never mind as it is worthy to wait. Happy service here.
October 2022 by Alison Jordan
Very good serviceStaff are very nice too
January 2022 by David G
You have to be strategic about the time you go, but it's saved my proverbial many a time.
September 2021 by Gareth H
You have to be strategic about the time you go, but it's saved my proverbial many a time.
July 2021 by lulu bella
Excellent service, covid safe, thank you
July 2021 by Melissa Morgans
Polite and efficient staff
November 2018 by Melvin Wilson
Yusuf Raza Khan is the best employee. He keeps me up to date with new 50p's that are in circulation. He let me take this picture so i could credit him in this review. we spent 30 minutes at the counter, just swapping glasses. this of course caused queues out of the door, but we just laughed.
November 2018 by Thomas Gasson
very good
September 2018 by Gavin Thomas Racing
Several times I've visited this branch this year, each and every time I'm stuck in a queue that wouldn't be there if they had decent staff levels. The tills are often staffed by 1 or 2 people leaving some positions empty meaning people have to wait excessively long times just to get served.
September 2018 by Akasha Boggis
Worst post office I have ever been to most of the staff are extremely slow and have ques out the door! I waited in a she for 35 minutes one time. No movement in them at all the only person wich is fast and nice is the one wich works in the bath place. Trust me if u can avoid going. Go somewhere else!
May 2018 by Richard Davies
A good place for stamps, to get your money, pay your car tax and with everything else
March 2018 by David Martin Luke
Lovely and very helpfull staff,
February 2018 by Chillisteak
Several times I've visited this branch this year, each and every time I'm stuck in a queue that wouldn't be there if they had decent staff levels. The tills are often staffed by 1 or 2 people leaving some positions empty meaning people have to wait excessively long times just to get served.
