November 2023 by Rockin Andy C
The staff in here are awful towards their customers. I went in there today Saturday November 4th 2023, and the woman behind the counter has a terrible attitude. All I asked her for was a bank statement, not a printed one because the principality building society doesn?t except them for Identification purposes to open a new account, which I wanted to do for a savings account with them. She had the audacity to call me a liar and tell me they are excepted even though I already tried giving them a printed statement in person at the principality. She refused to listen and told me to do it through the app. All of a sudden then, for some reason my password wasn?t being accepted to log into the app which I?ve used a hundred times. Because of the app now I?m locked out of my account. Asked the woman behind the counter for help and she tells me she can?t do anything, I?ll have to wait until next week. Worst customer service I?ve ever experienced. I really don?t want people like this in charge of my money. I personally will be closing my account and moving to another bank in the next few days!!!!! And will be advising people to do the same. Absolute idiots working there!!!!
February 2023 by Fred Boswell
Awfully rude,When a loyal customer for more than 30 years, multiple accounts.Staff argued that I am not allowed to withdraw money without putting my PIN number in on a broken card (which is the reason it was actually broken )And a replacement issued!I'm not at the bank to argue or to be patronised by someone who is supposed to be there for help and support.
February 2023 by lynwen jenkins
Very friendly and helpful staff.
April 2022 by Chris Hill
Terrible service, terrible bank will be closing my account this month. Absolute joke!
February 2022 by Felicity Giles (PotionFelicis2544)
The closing times are now awkward. Why 3:30pm?
July 2021 by Ffion John-hill
Very rude staff
July 2021 by Declan Gosling
Donkeys
May 2019 by SallyM-236
If you need to see a bank manager, I advise you not to see the man as he is very ignorant and rude. Will never want to see this man again!! Disgusted with the way he speaks to you and he should not be in this job!!
