January 2024 by Wayne Withers
We live in an age where people seem all too eager to complain when things go wrong, but are less eager to pass a compliment. I do however, have a compliment regarding the store in Aberdare, S. Wales.A couple of days before Christmas I was in a predicament, trying to get a prescription processed for my 9 y/o Grandson who lives with Autism, Complex ADHD and Enuresis. I made it to the Aberdare store as they locked the doors and turned the lights out. TOO LATE, or so I thought. The pharmacist; Sally, spoke to me and I asked her if she knew of any pharmacy that could fulfill the prescription for my Grandson. She was utterly amazing, as she explained that I would have to wait outside while she checks stock. A few minutes later she fulfilled 1/2 of the prescription and asked me to pop back the following afternoon for the remainder. I never expected this but I was so thankful. Sally and the team took customer care to a whole new level. Shall we call it the "Gold Standard"?The following day I returned for the remainder, but the supplier had failed to deliver. Not a problem as a Scottish lady called Jen (or Jan) moved mountains to ensure that it could be fulfilled. She called a number of different branches and found supplies in Pontypridd branch which is only a quick 20 minute drive away. Again, I was in awe of this level of customer care.
November 2023 by Ally
-Small-Friendly staff-Needs a tidy up
February 2023 by I Ben
An excellent service. The staff are very polite they go out of their way to fulfill your prescription making sure your happy and also offer delivery to you door on a day of your choosing. A far better service than any Shepherds pharmacy.
February 2023 by jake armstrong
Popped in earlier to pick up a script, staff were super lovely and chatting amongst themselves and customers as they were doing things which is always lovely to see and makes for a really pleasant atmosphere , was served quickly and checked on by staff to make sure I'd been served definitely recommend!
January 2023 by Ben Mullins
Absolute joke of a shop. Opens and closes when it wants. Wasted several trips to collect a parcel that was late arriving into and is continuously closed the week leading up to Christmas. Don?t waste your time going here be quicker to go elsewhere. 1 star is being generous
November 2022 by Katie Phillips
Ment to deliver and not received not using them again not this ain?t the first time medication always late has well
July 2022 by Amaani Sardar
Staff are helpful but things I want always need to be ordered in to the small store which can be inconvenient
July 2022 by James B
I?ve phoned these people for 5 days straight. I?ve used these chemists for years, when they?re good they?re excellent but latley they?re so bad .. do these people work on commission? cos as soon as a customer goes to the counter buying a product they?re all over them. Even if your in the queue for medication
January 2022 by gerald williams
Staff are very friendly and allows willing to help and give advice
January 2022 by Joy Allgate
Well run shop, staff are brilliant ? well done
January 2022 by Paula Webb
Went for my Flu Jab , very efficient and very friendly staff
July 2021 by Peter Bell
Avoid this place at all cost .They inform you that they have all the items on your prescription in stock then on collection they tell you they are out of stock.A travesty.If you value your health your better off with a witch doctor!
July 2021 by Debbie
During the lockdowns and restrictions the staff at this store have been fabulous, they?ve always been professional and polite,
January 2021 by Geraint Lewis
Not sure why in 2020 a large company like Boots shuts a town centre store for an for lunch!
January 2021 by Tina Speck
I personally think boots are great , very patient good customer service , who. Deserve a lunch break too
