November 2022 by Kate Renesto
Moving House is supposedly one of the most stressful occasions ... Well far from it when you use this incredible estate agent! I cannot recommend highly enough the care, professional, help and most of all the 'human touch' both Serena and Ben displayed in their customer service. Nothing was too much trouble and each query was dealt with promptly and efficiently!From start to finish, despite all the challenges bought about during the pandemic, everything went smoothly and any issues that came along were dealt with accordingly! Thank you both of you for making our transition to Wales such a wonderful experience and enabling us to purchase our new home to begin a brand new chapter in our lives!
November 2022 by ann matthews
This became a more 'complicated' sale through no fault of John Francis or myself - l must say that that the team Ben, Serena, Kelly and Kurt supported me through this in every way they could to bring everything through to a straightforward sale as they could in these complicated times. They dealt with my stress and guided me through step by step. I thank them wholeheartedly for their dedicated and personal service. John Francis do care and do deliver.
November 2022 by Hilary Harding
The staff at John Francis, Aberaeron are outstanding! Our move to Wales ended up being a prolonged and stressful process and, throughout, we knew we could rely on the help and support given by all the staff. If it hadn't been for their tenacity and determination to get us 'over the line', we would still be wondering if a Welsh relocation was even possible!
November 2022 by MARK EDWARDS
Refreshing to visit an agent that still has customer service. Was greeted by a lady (Serena) who was very helpful and informative, followed up by a viewing with Ben, who too was very helpful, and didn't rush us in and out.Found this very refreshing after other local agents seemed to be very dismissive and aloof.Well done to them for not forgetting customer service in the middle of a boom. Won't forget this if we should need to use a local agent.
November 2022 by Janine E
Very well deserving of every single one of those 5 star reviews. Exceptional service all round from an incredible team. Definitely my most favourite estate agents of all time, diolch Ben, Serena, a pawb..
November 2022 by becky gardner
A wonderful experience of purchasing a property with Kelly and Serena going the extra mile to help. A hard working diligent team - thank you so much for everything!
November 2021 by Caryl Andrews
We?re so pleased with our experience dealing with John Francis. We had 2 house sales fall through earlier in the year but we found a beautiful property listed with John Francis so we took a chance. Very impressed with the level of service, responsiveness and professionalism of the team; Kelly, Ben & Helen. Thank you for helping us to secure our first family home - just in time for Christmas!
November 2021 by Cheryl Nurse
An amazing office of professionals. They went above & beyond the normal help offered by Estate Agents.Without the help of Kurt, Ben Serena & Kelly the final stage of the sale could have fallen through. They worked tirelessly & after hours to ensure completion & to help our buyers personally.Will definitely recommend to our friends in Wales
November 2021 by Ellice Graves
We had previously been online with other agents and they did not offer a good service at all in comparison to our experience with John Francis.From the first phone call with Ben and then Kelly coming out to see the property we knew it was going to be ok and we felt so much happier! They took care of everything and all of the team went above and beyond to help us.After a more than a year with previous agents, we got a sale in a month of instructing John Francis and we believe this was all down to their customer service and professional but friendly manner they conduct their business.If you?re wondering who to choose then please take it from us and use John Francis. Big thanks to the Aberaeron team!Thank you everyone we will be forever grateful!
November 2021 by Kevin Gronow
Dealt with the mortgage adviser Rhys and I must say he was very helpful. Brilliant service and I will definitely be using him again
November 2021 by Cath and Rich Haley
Head and shoulders above any of the other estate agents in Ceredigion we cannot recommend highly enoughthank you John Francis Aberaeron for all of your assistance and fantastic customer service *****
November 2021 by David G
Great to deal with on my house purchase, unfailingly helpful and responsive. I couldn't fault them on this experience.
November 2020 by Hannah
Kelly, Ben and the team were fabulous, professional and always on hand to help throughout our sale. When it came to offers they gave good advise which resulted in us achieving the asking price. They were very professional and sympathetic to the circumstances surrounding our sale. I will be recommending them to anyone looking to sell. Thank you John Francis Aberaeron.
November 2019 by Rob & Gill
Just a quick note to say a big thankyou to all in the office for the work you put into seeing the sale through to completion.As a team you kept on top of all the issues and fed back information quickly and accurately.We are exceptionally pleased with the decision we made to choose your office to sell our house.Many thanks again.
November 2019 by Margaret Susan Oakley
Kelly and team have been more than helpful. We had a difficult property to sell and they all worked really hard to find the right buyer.They are a professional group of people whom I would have no problem recommending if you are buying or selling a property.
