November 2024 by Kian Mokhtary
Service was excellent the gentlemen behind the desk was friendly knowledgable glad I have made the move to Nationwide. Real banks with real people. Shame I didn?t get his name. High praise all-round.
September 2024 by Gill Hedworth
Amazingly good service at Nationwide today from Chris. We were considering moving our banking and this has reinforced the belief the Nationwide gives great service. He helped us add online banking to our phone and gave us great advice on our savings. Thank you
July 2024 by Mark Cutter
Excellent service,helped me out with what I needed.
A big shout out to Gemma
June 2024 by Jeremy Tremaine
I was having an issue with the APP and Ileft negative feedback in the Nationwide survey, surprisingly, I got a call from the Whitley Bay manager with an invitation to come into the branch to resolve it. I didn't need to do this as I managed to resolve it myself, but I was impressed with the service and was left feeling that my custom was valued. We need more of this from other companies.
January 2024 by David Littleton
Excellent service. Pleasant and friendly staff. Very satisfied
November 2023 by Brendan Mccourt
My Branch of the Nationwide Building Society in Whitley Bay has always fostered a welcoming environment and the staff always listen to what you say and will go the extra mile to resolve the issues you present them with. It's always a pleasure to go to the Branch and conduct business.
April 2023 by Joe Mekkena
getting a bit sick of comming down to find out you have closed early i understand monday but all week long its abit of a joke nothing can be done am just vosing my annoyance
April 2023 by Vicky
Staff are very helpful and very patient with people who are not very good with technology
January 2022 by Kerri Elston Doherty
Manager Chris couldn't have been more helpful with a challenging issue. Took the time to listen and find a practical solution for an unusual problem. Has restored my faith in always working with people face to face whenever possible ? Thank you, Chris!
September 2020 by Naomi Whinfield
Absolutely amazing, jade always makes me feel so welcome entering the bank and never had any problems with them, always smiling and happy to help, my bank for life many thanks ?
September 2020 by Marcel Percy
Great service from the Whitley bay staff no complaints from me
September 2020 by Michael Campin
Both tills open and got sorted very quickly
September 2020 by Daz Billinghurst
Great staff very helpful and friendly. ?
November 2018 by Cheese Cone
Amazing outstanding service to help make an appointment when they were full so my son who is autistic could open his bank account today. They wished him a happy birthday as they opened up this morning, offered him a hot drink, got him a birthday card and a happy birthday balloon. I think that is more than 5 star service really isnâ??t it. Siobhan and Jade were instrumental in making it really special and I am humbled ... my bank account will be moving very soon too ! Thank you.
November 2018 by Graham Bell
Interest rates are generally good, but the staff, including the manageress are unfriendly and unhelpful. They made a mistake with an account but were unwilling to help put things right. I really would not recommend this bank as I lost money through their incompetence.
