February 2024 by Anthony Davis
Stood for almost 20min with just one person serving.2nd girl started serving and queue dropped very quickly. Poor
August 2023 by Astelle Maddison
Took forever to be served, lots of staff wandering around but only one serving. Lots of customers left the queue to leave
July 2023 by john kidd
Just in here now there's a line of people waiting to be served by the 1 cashier working and anywhere between 3 and 5 staff standing talking what's happened to customer service
July 2023 by Lee Heads
This has to be the worst bank in Tyne and wear waiting in queue for half hour with my 79 year olddisabled mam 5 or six staff walking around asking people what they are there for open more than 1 tills its a Bank not a coffee shop
April 2023 by Tim Jackson
Better stick to your current provider
November 2022 by Liam Braithwaite
Horrendous, old and desperate for an update, staff clueless about business banking, basically clueless in general. Always a huge queue. Closed most of accounts now only one business one left and at last I wont ever need to go here again
October 2022 by Derek Laybourn
Your call will be answered by "The next available member of our team" No clue on which day.. Shocking service
September 2022 by Amanda Higginson
Service is appalling 12 people in the queue and 1 serving they let you wait in the queue to say take a seat for another half an hour if it wasn't for the excellent service at the Hexham branch I would have left them years ago already closed three savings accounts due to the service at Washington branch staff horrendous attitudes
October 2021 by Shirley Allis
Very dark and dingy branch. My online banking would not even let me do bank transfers. Very bad, best decision to switch to Barclays they are so much better.
August 2021 by Ann Ivers
I have banked here for years,the staff are a credit to the company.
August 2021 by Elaine (Poppy)
Not busy
