January 2024 by James Dowdle
Kieran was brilliant, so knowledgeable, massively surpassed expectations and got an upgrade when I was just going in for a SIM replacement. 10/10 experience.
December 2023 by Megan Foster
Was told I was receiving a free upgrade for the black friday deal, this was not the case at all. Another contact was opened for me not understanding my current contract would remain. I was pressured into the sale as it was 'the last day of the deal' - repeatedly told it would 'work out cheaper' - shocking experience, do your deals online or over the phone don't go to this store - they also do not pick up the phone in store.
October 2023 by Stephen Mead
Good advice and help offered when I was looking at a new phone
September 2023 by michelle nicholson
Great service again.The two guys Tommy and Ant are an absolute credit to this store.
September 2023 by Jacob Lowther
Absolutely Vile manners Too busy cranking his neck to do his job properly. Wasted 2 hours of my time on a Sunday. I'm absolutely disgusted. Try to renew my contract. Showed my Driver's licence. Told me I need to go home and prove passport? He's attitude stunk for walking into the property. Then Upward passport. Then to tell me there was an error with the system But yet still serving other customers didn't seem to have any issues Absolutely shocking?
June 2023 by Peter
I recently renewed my contract at the three shop. I was reassured that I could use the phone abroad. As soon as I landed in Palma I lost the signal. When I eventually got through to the call centre I was told it was because of maintenance work in my hometown. 900 miles from where I was. Frustrated with the call centre, I wanted to cancel my contract, but I was told I had to go the shop. Bit difficult when you're in Spain. Very poor service.
June 2023 by Chris Ternent
Don't know didn't go here
June 2023 by roy gillett
Lovely staff soon sorted out my phone problem.
May 2023 by Robert Watson (Rob)
No help what so ever
May 2023 by Godon Stavers
Sorted my phone out got my wi fi back no problems
April 2023 by Janet Turnbull
Went to renew my daughter contract and was served by a lovely young man called Adam who normally is in the sunderland store. He was a breath of fresh air. Knowledable, polite, friendly, and approciable. Thank you, Adam, for your excellent customer service. You definitely should be rewarded as you are, in my opinion, an asset to 3
February 2023 by Tony Emmerson
No one available to talk to so walked out
February 2023 by Christopher White
Staff manager didn't want to know about my query, passed me on to employer who seemed more bothered about getting home, says nothing Ithey could I says well you've lost a customer which they weren't bothered
January 2023 by Kevin Carr
Tried ring alday without any success I don't no why they don't answer the phone cos thete is not many people go into to the shop in the galleries I will just get my bank to get my refund back cos I can't get any satisfaction from shop or telephone
December 2022 by Nathan Hutchinson
Visited this morning to try and figure out how to resolve some of the contracts I had, these of which had been messed around terribly weeks back at another branch?..\\n\\nIt?s fair to say thanks to the quick thinking of all the staff they managed to resolve all my issues. Massive credit to Terry who?s persistence, problem solving and hard work for over an hour managed to sort everything out for me, as well as making sure that as soon as I left the store I had everything I wanted and was happy. Absolutely amazing customer service from him, definitely restores my faith in good customer service will definitely visit in the future for any phone issues!l massive thank you again !
