July 2025 by Chris Small
First time I have had to use the branch. The self service machine wouldn't accept my deposit. I then had to wait about 10 minutes for the single cashier to process the cheque as the other was just coming back from making herself and colleagues tea/coffee served one customer then left again. Hopefully this is the only time I have to visit this branch.
June 2025 by Julie Moore
Should be open on a Saturday morning at least till 1pm as washenton galleries as my husband working through the week till 6pm 0s Saturday morning would be good for him to get into bank if was open 9 till 12 or 9 till 1pm on a Saturday
October 2023 by Richie
Nationwide cash/deposit machines now need updating, they are very slow! The staff at this branch are usually okay, but can sometimes seem abrupt and unhelpful. Overall it is fine!
May 2023 by Alan Best
Why are you not open on Saturdays?,Most people have to work and don't have time during the week,
July 2021 by Gillian Dafter
Staff at this branch are helpful and cheerful, nothings too much trouble for them !
July 2021 by alan walton
Terrible customer service. Closed my account will never use again. Made online complaint no response. Call them up and wait half an hour. Worst bank I've ever had the misfortune to use. DO NOT USE!
July 2021 by Alex Todd
Not bad but the opening hours are poor, especially given it?s not open at all on a weekend
July 2021 by Elizabeth Longhurst
Excellent service never had a problem cheerful and very helpful thank you
March 2021 by Rosemary Jenkinson
So helpful and friendly
June 2019 by Kevin Waterhouse
Disappointed with today's visit at Washington branch .asked for help to send money to Europe ,told me not available on my online banking app and would need to follow instructions on nationwide website as not great on technology told them I had tried as not easy but was not offered further help. Previous visit asked for information on interest on account for tax purposes ,yet again unhelpful. Went round to Lloyds bank sorted overseas payment with a smile and changed current account provider for better service!
March 2019 by the Syldon
Staff put effort in to sorting out any issues.
May 2017 by Lee Richardson
Extremely helpful staff, very professional, can't do enough for you.
July 2015 by John Goundry
Lovely staff.
