March 2024 by Andrew Richardson
Brilliant service!Really quick to respond to repair a tyre, good customer service, couldn?t ask for more!
March 2024 by Mark Hauxwell
Damage your car and don?t tell youManager tells lies
March 2024 by S Crail
Visited last week to enquire about tyres, the guy I spoke to (didn't get a name) was rude and only interested in his phone when I went in. Left and went elsewhere as I only came in wanting a tyre sorted (national branch across the road from Halfords) I believe its the same company according to Google
February 2024 by Dean Hylton
Took money for a wheel alignment and completely bodged it. The car still pulled to the left. Front tyres were ruined by the time I managed to get it done by someone who knew what they were doing.
February 2024 by Don?t F with me. Firm but fair
I want to say a huuuuuge thank you to Andy Fowlet at Halfords auto centre Vermont in Washington Tyne and Wear for going above and beyond and providing an exceptional service. Every time I?ve dealt with Andy he?s been phenomenal. He really puts the customer at the heart of all he does. Thanks Andy From Gail
January 2024 by stevegoats
Great customer service. Friendly staff. Would recommend.
December 2023 by Graeme Liley
Fantastic quick service
December 2023 by Kenneth Eastick
Good quick service
December 2023 by Louise Smith
Quick and efficient service.
November 2023 by christopher cope
Arrived, having booked a slot and paid in advance, to be told that they might not have the battery as they don't keep them all in stock. After sitting patiently for over an hour with no communication or apologies for the delay I was eventually given my keys back ( which had been thrown and subsequently dropped onto the floor). Come on guys, you can do better. Would have been one star but the battery seems to be working.
November 2023 by Phillip Devine
On the 16th of June, I booked my car into Washington Autocentre for an air-conditioning recharge. I was informed that, as part of the service, my air conditioning unit would undergo a diagnostic inspection to identify potential faults.I arrived on Saturday, June 19th, and waited an hour while the work was completed. I then collected the car and paid £76.50 before driving away. However, I soon realised that there was an issue, as, even with the fans on full, it did not appear to make any difference. I then returned to the Autocentre on Monday morning and booked the car to be rechecked on Friday, the 23rd.Following the inspection, I was told that there was a fault and that the garage would try to source a new compressor for me. I was informed that, as the car had an old type of air conditioning unit, if the part could not be found, the garage would refund me the cost of the A/C gas.Later that day, my wife phoned to tell me that one of their engineers had turned up at our doorstep, asking to check inside my car as a key from another car had gone missing. The engineer suggested that it may have been left inside my engine bay, as my car was the last one to be inspected that day. As I was away from home, the engineer left his contact details and asked if I could have a look around the car for the keys. I checked in every place the engineer suggested the keys may have been, but to no avail. I then phoned the engineer on the mobile number he passed on, and, as I had a busy weekend, he asked if he could meet me on the 25th, near Washington, to double-check. That Sunday, I had to come away from my son's football tournament just for the engineer to affirm that the keys were not in the car.I have a history saved of each of the THIRTEEN phone calls I have had to Washington Autocentre since that date. Each time, I have been told that the part had not been found and they were going to call Peugeot "this week". They informed me each time that they would call me back as soon as they had an update. The last time I called (Monday, October 30th), I spoke with a woman who I had not spoken to previously. She told me that she would speak with her boss and call me back. Eight days later, I am STILL waiting for that call.I am extremely disappointed with Halfords services. Following the car key fiasco, I believe I have become a victim of their engineers' incompetence. Prior to the initial booking in June, I had been a loyal customer with Halfords Autocentre, Sunderland, having booked my old car and my wife's car for a service and MOT with them for a number of years. I could not speak highly enough of the staff in their Sunderland garage, but I had to drive to Washington as there was no availability in Sunderland at the time and date I wanted for my last MOT. I will most certainly not be returning to Washington again, and I will now find another garage elsewhere for future services.
October 2023 by Gavin Earnshaw
Lost our car keys under their safe, took nearly a month to get some replacement keys. They still have not returned our original set, which is pretty disgusting, then after we'd already had this ordeal we had another minor issue, which for weeks they dipped and dodged our phonecalls, every time promising to call us back, lead us to believe they were ordering parts that were never ordered, let alone even necessary.In the end I took the car elsewhere, who repaired our car that same morning, no parts required.We've cancelled our Halfords membership due to the consistently bad customer service - we will be pursuing the return of our keys through head office via your complaints process.
October 2023 by Tim Jackson
I've been employed by halfords at various locations all over Cumbria and the North of England. Watching scams and rip offs through out the years. Best avoid as they will never change. My old manager runs a McDonald's rather than halfords.
October 2023 by metalig cowen
Had to go back twice, my car couldn't be found on their computer. Problem came back after a couple of days, looks like a trip to a real garage to get the DPF out and cleaned....
September 2023 by Bri Fidelity
Con: -- Failed my MOT; asked for a rough pricing for repairs; was kept waiting for more than a week. Made five increasingly antsy phone calls over eight days asking for an update - not even for any work: just for a pricing - and was told every time that someone would call me back; nobody ever did. Nine days and six grim bus-commute Continental shifts later, I cut my losses and arranged to take my car elsewhere.Pro: -- They did let me keep the car in the car-park until I could have it taken away.Con: -- Although, that said, how much could an extra few days have really bothered anyone after they left the poor thing outside for the pigeons to use as a lav for nine days anyway?Pro: -- The few staff I actually managed to interact with were polite, and as useful as they could possibly be in the circumstances.And, I mean, who knows? The place might well be staffed by competent mechanics who are just awful, awful communicators. I'll never know. I'll certainly never be back to check.
