March 2024 by Arthur Melton
Was collecting a medication for a family member and waited 45 minutes to be told that they didn't have stock. I understand issues with supply, but lack of communication is very frustrating. I tried Willington Quay Pharmacy on Bewicke Road and was sorted straight away!
January 2024 by Claire Mcfarlane
Just rang Dennis?s chemist at 16.32 to apologise for not being in for my delivery of monthly meds today due to a hospital emergency app 8.30am. The woman who I spoke to(she sounded of coloured race)had a disgusting attitude towards my explanation, stating that I should have rang them to tell them I wouldn?t be in for driver. I explained again & asked if driver could deliver tomorrow but she said NO YOU CANT RESCHEDULE, you can come and pick them up.Company policy,if your not in when driver comes he won?t redelivered.Utterly shocking manner,zero customer care and esp with myself suffering with severe mental health issues,depression for the last 4-5 weeks.HOW DARE YOU!!!
December 2023 by Chloe Gudgin
went this morning to get my prescription didn?t ask what prescription I was there for and give me one off 3 months ago and I left the shop realised they give me the wrong one went back told them refused to refund the money and when looking for my other prescription the person was the wrong one up in a round tub and the other assistant had to get the right one and was charged £25 all together. so so concerning how someone could be given the wrong prescription and shows prescriptions aren?t getting checked and people could be getting the wrong prescriptions. won?t be back to this pharmacy.
November 2023 by Ryu Hassan
It's so bad I have gone to another pharmacy.
November 2023 by Enoch Adebisi
It was alright, but they need to stock their pharmacy
October 2023 by AnthWolf
The staff seem to be in no rush to serve customers anymore.When the pharmacist was occupied, the staff at the counter did not inform the 4-5 customers, including myself that this was the case. It took 10 minutes before I was approached to say I would have to return when they were available.
October 2023 by Val Quinn
This used to be the best chemist. Not any more can't get through to anyone to talk too. Can't get medication on time Need to get some organisation in order
September 2023 by Amanda Bell
Just had a call of the new manager, due to another mistake. Great news as from Wednesday I been informed a new PERMANENT chemist is starting! So glad things are looking to change for better as he?s went out of his way to help this afternoon.
September 2023 by Sian cooper
Since they have got new staff it seems its gone down hill fast nobody answers the phone and when they do, they cant understand me. The simplest of requests now are like pulling teeth tbh. Shame this pharamacy was great for many years.
September 2023 by Amie Foster
Never had a full prescription from here regardless of the fact my prescription has been approved. When asked they say they just don't know where it is but that it should be there. Staff are extremely rude and instead of answering questions just turn their backs and tut at you.
September 2023 by megan cooper
Since they have got new staff it seems its gone down hill fast nobody answers the phone and when they do, they cant understand me. The simplest of requests now are like pulling teeth tbh. Shame this pharamacy was great for many years.
August 2023 by Gareth Cummings
Terrible service slow no communication and then asking you to shout you private info across the chemist ie address postcode surname this and then asked to write it down
July 2023 by Davey Hamilton
Quick friendly service
May 2023 by Louis Johnson
Has suddenly gone very downhill. New staff members are very abrupt and also don't seem to have a good understanding of English? Ask for your name several times then make you write it down on a post it note? Absolute chaos at the moment.
July 2022 by Barbara Doyle
Lovely staff and always helpful
