March 2024 by ian macauley
Can't get a appointment sorted ? going to try again
August 2023 by Alison H
Would give 0 stars but unfortunately 1 is the minimum.Having escorted my 16 year old for her appointment to open her first account I can confidently say I will not go back.The appointment was booked 2 weeks prior and we were assured they would call us before hand to cover what would be required for her ID. Obviously 16 year olds don't hold driving licences and we don't have passports.They call didn't come.We arrived for the appointment and were the informed she couldn't open an account unless I provided information of MY income to them. She had taken her NI number letter, college acceptance, full birth certificate and other paperwork but all he wanted was MY information. We left as there was no point in wasting his time further. Since they failed to do their job I requested Complaints information at their help desk, they seemed to think that nipping through behind the desk and discussing me first was professional, it isn't. I have lodged an official complaint and have began the countdown to escalation to the ombudsmun as they have failed in their duties as a banking establishment and are denying my daughter her ability to be gaining interest on the 3 figure cheque she had intended to deposit.
July 2023 by Kelly Todd
If I could give these no stars then I would. Customer service is disgusting. Yorkshire bank used to be a good bank, since these took over it has gone down hill. I will be closing all of my accounts and going to another bank. I have been with these for over 20 years.
November 2022 by C L
Fantastic customer service from a 'Will' ( and the lovely counter lady!) I am not very good with technology, takes me a little bit to get hang of things, this nice gentleman helped me to now have mobile banking!! I was putting it off a bit, but Im glad I got this sorted with Wills help!! Excellent customer service!! Thank you!!
June 2022 by Carol
Fantastic customer service from a 'Will' ( and the lovely counter lady!) I am not very good with technology, takes me a little bit to get hang of things, this nice gentleman helped me to now have mobile banking!! I was putting it off a bit, but Im glad I got this sorted with Wills help!! Excellent customer service!! Thank you!!
September 2020 by Rob Scott
Professional, efficient and friendly
January 2018 by Christopher Mcgill
Great staff, and what a great service! This is banking with a difference!
January 2017 by Tom Mccartney
Lovely staff and could not be any better helpful to the n th degree.
