March 2024 by ella parkin
Popped into sunderland store,spoke to suzie wasn?t sure what we wanted but she found us the perfect holiday!
January 2024 by Mark Stubberfield
Popped in last week to book a holiday for this year and had a great experience. Suzanne provided some excellent suggestions based on our preferences and after narrowing down some options we decided on a very reasonably priced holiday to Salou in May. Suzanne then made sure to go through hotel and flight options until we got the tailor made holiday that we wanted. Everything went great and we are now really looking forward to our trip. The app is great too and is very helpful, especially the countdown timer. Big thank you to Suzanne for your help.
November 2023 by Mervyn Ironside
We recently visited the Sunderland TUI concept store to book our 2024 holiday and were greeted and aided with friendliness and expertise by the professional staff members who work in the store.A special thanks goes to both Alex, Summer and Jacqui who dealt directly with our bookings. Their people skills were some of the best we have come across and they are a credit to the TUI company. We would also like to add a special thank you to Jacqui who had the experience, reassurance and such a pleasant manner in explaining every step of the way in the process of changing our original booking.
October 2023 by Chris Smith
What can we say absolutely fantastic service. Jackie not only helped with booking our holiday, she also gave us the best deal in town for our currency! Thank you so much Jackie we will be back to see you and book our next holiday very soon!
October 2023 by Ivan Malley
I have booked several holidays through the Sunderland store and have had great service from Caitlyn every time. She was very knowledgeable about the facilities at the various resorts I enquired about and has always managed to recommend great hotels within my budget. Would definitely recommend speaking with her as it?s much easier than reading through loads of reviews elsewhere.
October 2023 by ella dalton
Amazing experience in the store! Didn?t book a holiday in the end because I was just wanting prices but will definitely be going back when I make my mind up! Sophie was nothing but amazing very professional and helpful. Didn?t once feel pressured to go ahead and purchase anything I couldn?t recommend her enough! Great great experience!
September 2023 by Zoe Forster
We booked our family holiday this year with Jessica who was an absolute gem, very friendly and extremely knowledgeable, she helped us with adding extra luggage, later checkout and also advised us about the necessary visas. Can 100% recommend.
September 2023 by Pauline Ashurst
I recently called into tui and spoke to a lovely lady called Jessica I'm interested in going to Egypt with friends and to be honest I have ever fancied Egypt however speaking to Jessica she has been many times and told me about her experience and ideas on where to stay and where to visit she really sold this to me. Jessica has lots of knowledge about various places to visit. Thank you Jessica for your help.
September 2023 by susan martin
We have been loyal to our Tui store for many years and always try to speak with Jackie whenever we can. We know that she will give us the best, honest advice and will aim to give us the best price available . Jackie is always happy and accommodating and is a superb advert for the brand . We know she loves her cruises so we booked our first one with Jackie and after taking her advice we had the best time despite the crazy heat. Not sure whether we will do another as prices have escalated . Only comment is we felt there should have been an adult only bar on the ship (D2) Have another 2 pending holidays one sorted by Jackie and the other by a young lady - I believe her name is dey-nah a lovely young lass who we enjoyed banter with while processing our booking . The store is always clean, pleasant and welcoming. Why go anywhere else?
September 2023 by Rachel Hull
Had a great experience in store with Jackie last weekend. Me and my family popped in to get our $$$ for Florida, we received an excellent welcome and great service. Jackie was very knowledgeable about Florida and gave us some great tips on places for breakfast ? but we forgot to ask what size Jimmy Choo's she is! ? She really is a credit to the store!
August 2023 by Caroline Harrison
We booked our honeymoon with Suzie in the Sunderland Tui store. Suzie was very knowledgeable and helped us to find the perfect holiday for our honeymoon - a 2 week cruise. She gave us lots of advice about drinks packages and excursions we could book to make our holiday feel luxurious. She also helped us with booking our travel insurance and picked the right policy to suit us. Definitely see Suzie for any holidays you plan to have!
August 2023 by jennifer mcgowan
Previously booked a holiday to Tenerife through Deynah she was very attentive to the needs of my family having 2 young kids. She made sure our holiday was catered to their needs so that they had the best holiday possible. Very professional and very polite. Very happy with her customer service skills and would recommend booking another holiday with her help again in the near future
August 2023 by kyle fishburn
Just got back from benidorm, which was an awesome experience, Deynah was so helpful and considerate as we went on our first family holiday. She explained in detail and was very easy to understand and was lovely polite and understanding as first time abroad it was excellent service and customer support will see her again soon.
August 2023 by Lyndsey Wilkinson
Went in store last week to book next year's holiday. Suzanne was amazing we had no set location or hotel, she managed to help us find our perfect holiday.Will definitely be back to see Suzanne again for future bookings.
August 2023 by Faye Bowman
Myself and my family have just booked a holiday through tui.I must say the travel agent deynah at the Sunderland branch was so helpful in finding our dream holiday.Even after booking our holiday she has been in regular contact to keep us up to date.Service and after service 10/10.Thank you deynahMr & Mrs Keegan.
