November 2023 by Caitlin Brown
Came in store today to buy a couple of things and pick up two orders, I was served by Tracey and just wanted say she was absolutely lovely and polite and helped me out as one of the orders was for my mother. Thanks Tracey :)
November 2023 by Jeanette Hylton
Great products at reasonable price
July 2023 by Russ Downing
I?ve went and bought theese headsets for my son and when he?s playing the shooting sound is going through the wrong side as he?s shooting on the left hand side and it?s more to the right on the headphones and they think it?s okay not answer my call when I phone them I recommend no one to go here it?s terrible service
July 2023 by Amy Dunn
The manager Christopher was absolutely brilliant very good gentleman, spoken about everything in good honest kind way, explained everything too pleasant way too ? refunded everything back and absolutely brilliant they are
March 2023 by Emma Mooney
Went to Smyths today at Sunderland and really couldn't thank the staff enough for their help, me and my partner have been in the store for about an hour and a half trying to get our son the right car seat that doesn't just keep him safe but also fits nicely into the car. There was a staff member went above and beyond to help us try the car seat in the car to make sure it fit and when it wasn't fitting right she helped us with a second car seat and installed it into the car. She stayed with us the whole time we were in the store and even missed her dinner break then when we left and she went on her dinner she then come upto the car to make sure it was getting installed properly by another member of staff. Bearing in mind she was on her dinner break at this point. This young lady really deserves some recognition for the work she has put on today. If you know who this young lass is please tell her I said Thank You once again. She was working around the car seat area with dark hair and is quite small and her name could possibly be Emily but I'm not sure.
August 2022 by Kris Diamond
We purchased a swing set and a variety of accessories for it yesterday in the Sunderland store which were half price so an absolute bargain... Would really like to give a mention to Liam who works here. He assisted us and went above and beyond his job role in helping us to purchase and collect the product the next day. He's an absolute credit to the store with amazing customer service skills as well as decent craic ?
May 2022 by Ghost on 60hz gg
Truly amassing with amazing prices I was going to buy the same skateboard for £30 ?
May 2022 by 123123azza
Brilliant service! Let me charge my phone up and we?re really polite the entire time. ?
March 2022 by Laura Fairley
Really depressing, zero customer service, followed around the store and treated like a shoplifter after spending a fortune every visit. No conversation, no smiles. Classic case of profit loss over service. I refuse to go there now!!! Plenty of other places to spend your money.
November 2021 by dawn mullen
waited from 7am this morning for ps5 very professional full team of staff kept everyone informed & made sure everything was done fairly & quickly 10 out of 10 for customer service & professionalism
October 2021 by Boydikai
Some of the staff have the wrong sort of attitude for people that work in a children's toy shop, shocking how complacent the manager and rest of the staff are. I'll be using Argos in future.
October 2021 by Stephen B
Staff are incredibly rude and bizzarely passive aggressive, it's as if your presence is an inconvenience to them. Good luck trying to return anything.
June 2021 by R Xander
Ideal store for family and children for toys! Friendly staff members!
April 2021 by K S
Terrible Service.I bought a game controller just before the store's went into lockdown, the controller was suffering from a manufacturers fault and kept glitching out. I bought a replacement from Argos as Smyths was shut at this point and just waited until they opened up again. I assumed there wouldn't be any hassle as other stores such as Argos, supermarkets in general and Amazon let you return items no trouble at all.When I tried to return the item they insisted on testing the controller. The issue with the controller is a faulty right stick that is plain to see when making minor movements on FPS games. They decided to test the controller with a racing game that hardly uses the right stick (They also opened a perfectly sealed copy of Rocket League to do this as they had nothing inside the console) Both games have completely different cameras and not a like for like test. I was then asked to go home and actually record myself playing a game with the controller in frame and return back to the store to show the evidence. I did this which was a complete waste of my time going for a second trip and even then they were being pushy to replace the controller rather than giving me my refund. I felt like the whole process was a hassle and other high street stores don't make you jump through these kinds of hoops to make a simple return/ refund. I certainly won't be buying anymore from them again.
April 2021 by Jackie
It's a great shop for a variety of toys for all ages. It also sells prams/buggys from newborns & upwards. Also sells games & consoles you can also buy gift cards there aswell as birthday cards & giftwrapping plus gift bags of all sizes.prices are reasonable but can also be expensive aswell depending on what you want to buy
