October 2023 by Mick Brown
Went to open a current account this morning and told it would take 30 mins.After half hour I was taken to a desk where we were asked various personal questions as per normal.After another 30 mins we were told there were errors on their system and the teller left to go into another computer room.Twenty minutes later she appeared telling us more errors.This was repeated twice and we ended up sitting there for nearly ninety minutes.Then we were asked to go shopping and return in a hour.What planet was this teller on?When I returned to my car I had a parking ticket.
September 2023 by John Henningsson
Simply incredible customer service. Was seen immediately today and got a new card reader, when I was expecting 3-5 business days as is common. I gave them some difficult tasks but they handled them all really well. Could not be happier.
August 2023 by Steven Brown
The Nationwide Building Society branch in Sunderland has truly transformed since its recent refit. The building's aesthetic charm and modern design immediately catch the eye of visitors. The tasteful renovation not only enhances its appearance but also adds a touch of sophistication to the overall ambiance.The friendly staff at the Sunderland branch of Nationwide further contribute to the positive experience. Their warm and welcoming demeanor creates a pleasant atmosphere for customers, making each interaction feel personal and valued. Whether you're a long-time account holder or a first-time visitor, the staff's approachability and willingness to assist can put anyone at ease.One of the standout features of the branch is its improved layout, designed with customer convenience in mind. The streamlined arrangement of service counters and self-service areas ensures a smooth and efficient flow of customers, reducing waiting times during busy periods.In addition to its physical appeal and customer service, the Nationwide branch is also known for its commitment to community engagement. Through various local initiatives and events, the branch demonstrates its dedication to giving back to the Sunderland community.In conclusion, the Nationwide Building Society branch in Sunderland has successfully combined a visually appealing and functional space with a staff that radiates warmth and friendliness. The recent refit has undoubtedly elevated the branch's overall appeal, making it a noteworthy place for both financial transactions and a sense of community.
August 2023 by Karen Chapman
Very helpful and friendly
August 2022 by cliff cook
Good staff
December 2021 by john blyth
Clean quiet well staffed. Machines at the front can take as well as give payment
August 2021 by Henry Turner
The staff are always welcoming and friendly. It has a very calm atmosphere. Everyone is helpful. They're polite and they actually know how to smile!
July 2021 by farralad 73
Staff are tip top
July 2021 by Colin Owellen
Very friendly service
July 2021 by Michael Parker
The staff at Nationwide Sunderland are always very helpful. Even when I asked for help sometime ago and the lady hadn?t even started work that morning. Thank you Hazel ?
September 2020 by Andrea Evans
I've been a customer for years and have never had any problems, but today when I went in I thought I'd walked into a charity shop. Piles of books for sale or donation and a trolley filled with dog treats. Not what I would have expected from a bank at all.
September 2020 by Sarah Johnson
Just want to say a massive thankyou to the wonderful staff in this branch that have helped me today, thanks to them i can now put a meal on the table for my kids after being left in such financial difficulty in these hard times. You are all angels and i wont forget it ?
July 2020 by Natalie Bland
Amazing customer service from Branch Manager Antony, who helped me and my partner open a joint account and switch all of his accounts to Nationwide via recommend a friend. We entered the branch not long before closing on a Saturday to arrange an appointment but was advised that it would be a few month before we could secure one on a Saturday. However, Antony managed the whole switch there and then, and kept the bank open later that day to accommodate us. Thank you so much, we really appreciate it!
April 2019 by Brandon Ward
EXTREMELY modern store, clearly had interior designers in for the waiting area. Wow! When I went it was a Friday afternoon and it wasn't busy at all. I didn't have an appointment but was seen within 5 minutes of waiting and left within 20 with a savings account set up for my daughter. Very happy, very good offers for long-term customers. No hassle and extremely friendly staff, especially the blonde, female supervisor. For me this was a surprisingly good experience.
February 2019 by Vivien Shakesby
Wonderful friendly staff, been with them for over 20 years now had our mortgage with them, and they've helped us out at difficult times. Fantastic
