October 2023 by BARRY MOON
I wanted to change coins into money but had to contact head office as it says they only accept £10 a time but I can?t come into branch several days running as I have a heart problem but the lady from head office tried to phone local branch but no one was answering the phone so she sent them a email asking them to call me but spent all afternoon waiting for a phone call but no one yet and it?s time for branch to shut so bad customer service.
July 2023 by David Chadwick
The wrong advice was given regarding my account by the meet and greet person. Rang customer services who sorted the problem.
May 2023 by Colin Lee Anderson
Sorted it all out
March 2023 by Kim Somal
Absolutely the worst bank ever. Staff so slow you may as well take a good hour of your day out for banking here. Take a book to read or your airpods because waiting at least an hour is guaranteed with a rude cashier waiting for you after your wait.The manager Katie is a disgrace with no customer service skills and couldn't care less.
February 2023 by Bamidele Idris
Excellent Customer Service
October 2022 by Fatai Ibrahim
Excellent
August 2022 by Blue Moon
Poor customer service. You end up waiting ages to get served. One member of staff - who is no longer there fortunately - thought she was a comedian and used to say very rude things to me. Place is better without her, but that is not saying much.
August 2022 by Lucy Thompson
Helpful staff, quick friendly service.
April 2022 by lateef fausa
Awesome
February 2022 by Blerina Gjuzi
The reviews just say it all, horrendous costumer service RUDE RUDE RUDE advisors, the worst costumer service I have received in Years. So bad that I better travel and visit the Newcastle branch than having to deal with the xenophobia at this facility.
February 2022 by Syed Ahmed
Nice and friendly staff
June 2021 by Ahmad Fahad
I went there to open new account and I had all documents but she said I can't open new account, I don't know why and what was my problem.
February 2021 by John Strother
Bank shut on Saturday how am I supposed to do my banking I work all week
February 2021 by Kenny Dixon
Very Poor Advice from Member of Staff, Either She is Not Aware of the Bereavement Circumstances or a Good Lie-er, Not Sure Why Have to Give One Star.
October 2020 by Rei Khan
Worst experience I have had of visiting any bank branch.\\n\\nSelf service machines not working, no staff to greet/overlook the bank floor to assist, and a single teller working.\\n\\nIf you're based in Sunderland and rely on high street banking, choose to bank elsewhere.
