Cosmetics & Beauty Supply in Sunderland, Tyne And Wear

“On Thurday 19th October I visited the Lush store in Sunderland, Bridges Shopping Centre. I attended the store because since the birth of my son 9 months ago I have experienced dry and itchy skin. Not long after I entered the store I was approached by a member of staff called Laura. Immediately she was welcoming, friendly and warm. She asked me why I had attended the store that day and I had explained that I was looking for a product to help with my skin. Laura took time to listen to me as asked questions. After this I wanted to purchase the Dream Cream. Laura then presented me with a tub of Dream Cream to take home free of charge and explained the 'pay it forward with kidness'. I am not leaving a review because I got a freebie as my husband and I often shop at Lush. I am leaving a review because of the care, time and kindness I received from Laura. The free product was a lovely gift but aside from this I just wish to send gratitude for Laura's time she took to speak with me. We often visit and shop at the Sunderland store and Laura is a shining example of the dedicated staff that work for Lush. We love the Lush products but one of the reasons we always shop at Lush is because of the friendly and caring staff in our local store. Thank you Laura and thank you Lush.”

“What a difference it is to go into a store that greets you with a smile and gets another staff member to help because they are not sure if they have what you want. Yes , she said, follow me and she picked it up and served me, then said,have a good day. Brilliant.”

“A huge thank you to body shop Sunderland and your staff member Lucy. She helped me sort out products for my hair and face when I was feeling completely overwhelmed and confused in other stores. Such a lovely kind girl who is a credit to your company.”

“I recently shopped at Savers Bridges Shopping Centre, and the experience was beyond great. The sales team was extremely helpful, and it made my experience so much better. The product selection is also quite great at this store, but I was looking for one extremely rare perfume…a product that has been discontinued. When I have asked the manager if they have it in their stock she went over the moon to ensure she can order it and sell it to me at a discounted price. This is what I call excellent customer service. The whole process was quite smooth, I can’t wait to shop here again.”