January 2024 by Alan Sharp
The two items I Required were in stock, staff member showed me there location, hence I bought both.
December 2023 by steve
Don't be fooled into thinking buying from a big brand name will guarantee you good service. As a first-time buyer, I wanted a brand new kitchen fitted, one that would last a long time. I decided to buy from Wickes, a big mistake!In short. The kitchen designer came out to measure the space to make sure the kitchen would fit. He had the whole day to do this. When my kitchen arrived, I got a call at work from the fitters informing me the kitchen did not fit. I rang the designer who just acted surprised. He clearly hadn't bothered to measure the space. The design then had to be changed to accommodate this, so the kitchen I expected to be getting was modified.I was told the installation would last one week, it took over a year! wrong parts were sent, the fitters had to go onto other jobs leaving my kitchen unfinished. I had sockets hanging off the walls. Appliances installed incorrectly. My washing machine kept flooding because of this. I couldn't fix the sockets myself as it was deemed a health & safety issue. I was told if I got my own electrician this would void my insurance with Wickes.My fridge was not fitted with a vent so was overheating which would cause the motor to burn out. Just endless problems. I literally had to chase this company for the corrections to be made, to the point I had to contact the manufacturers myself and get engineers to write reports to send to Wickes. It was unbelievable.To this day I'm stuck with £300+ extractor fan that does not work correctly. I had multiple health & safety issues with the kitchen, from the washing machine not being fixed and falling forward - it was also connected incorrectly so that dirty water from the sink would backflow into the drum. Electrical cables being left uncovered and exposed to moisture. Sockets hanging off the walls.The whole thing dragged on for over a year. Most of my correspondence was with a man called "Alex De Souza -Service Specialist". I never once received an apology from him and he constantly tried to downplay the seriousness of the issues I was having with my kitchen. Instead, he made it clear I was only receiving help from the company as I was still within my warranty and closed my case, no offer of a refund on the extractor fan. Had I not been within the warranty, I would have been left completely high and dry by Wickes. I paid a huge amount of money for a terrible experience and a kitchen that was not worth that value.It actually put me off getting people in to do further renovations on my property as I just didn't want this kind of hassle ever again. The pictures show the condition my kitchen was left "finished" in. Two of the images also show how the pipes were fitted incorrectly (image 1) & how they were repositioned (image 2).
December 2023 by Cristina Barba-Rosie
After 2h spent inside of the shop I ended up with a car park FINE. I spent over 600£ plus an £100 car park fine as BONUS.Aah...at least 30 mins spent with the staff as they couldn't find barcode, measuring, counting my construction plasterboards and so on. Slow?What a great team!
November 2023 by Kerry Welsh
Same paint, same colour, same number, same shop and yet different shades ?!!! Walls ruined because now I have to stand and re-paint the fulll wall again because of this. Absolutely ridiculous wouldn?t recommend if you want to touch up your walls and getting a new tub to do it exactly the same apparently..
November 2023 by Brooke T (RIVERROOTS WHIPPETS)
Everything you need always good to go
February 2023 by Jacqueline Hunter
Just returned wickes two half litre pure brilliant gloss which turned out to be a yellowish colour. Attitude of lady on customer service not good at all. Thought she was sucking a lemon by the sour look on her face
December 2022 by Jamie Reed
Got some paintIt was cheap as chips?But good
October 2022 by Brenda forster
Not good ,took ages to find someone to help me and yous couldn't even colour match the paint I wanted mixed it was mint green ,which shouldn't have been that difficult
August 2022 by James Stuart
Went to south shields wickes store and found everything we wanted. Good value and quaulty , thanks for your hood sevice
August 2022 by Rahin Malik
Wickes is a great place to go to especially when you need some DIY items staff are great and very affordable prices cant go wrong
August 2022 by shaun collins
Didn't mind when Aldi used to be cheap, but even a quick shop is over £30 now.
August 2022 by Elaine Ward
Helpful staff got everything I needed today
July 2022 by david wilson
Excellent customer service. I ordered the wrong wood which I got delivered and after speaking to a member of their team, they very kindly arranged for a driver to come and collect it free of charge.
July 2022 by David Malcolm Carruthers
Got a 1/4sheet of 18 mm plywood glue lines look good my last buy they were very poor
July 2022 by David Amess
Cheepest place for fitted kitchens after 4 other quotes friendly staff too
